Customer-oriented General Manager with 35 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Performance Improvements
Policy/Program Development
Cross-Functional Team Management
Supervision and Training
Sales Team Development
Experience
11/2008 to 11/2010
General ManagerUrban Air Adventure Park – Denham Springs, LA,
Delegated work to staff, setting priorities and goals.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Identified business issues, creating customized solutions for individual problems.
Reviewed completed work to verify consistency, quality and conformance.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Led training initiatives to improve employee performance and bottom-line business results.
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Guided management and supervisory staff to promote smooth operations.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Designed sales and service strategies to improve revenue and retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Recruited, interviewed and hired qualified staff for open positions.
Trained employees on duties, policies and procedures.
Recruited, trained and empowered employees to achieve key performance indicators.
Supervised employees through planning, assignments and direction.
Led employee evaluations with constructive feedback to boost performance.
Administered employee discipline through verbal and written warnings.
Developed service and sales strategies to improve retention and revenue.
Created schedules and monitored payroll to remain within budget.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Tracked monthly sales to generate reports for business development planning.
Trained employees on company procedures and worksite safety.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Analyzed quarterly sales statistics and prepared analyses for corporate management.
02/2007 to 01/2008
Automotive General ManagerCaliber Collision – Irvine, CA,
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Coordinated work of [Number] employees by offering clear direction and motivational leadership.
09/2003 to 12/2007
Automotive General ManagerCaliber Collision – Issaquah, WA,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Coached staff on strategies to enhance performance and improve customer relations.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
11/2/20 to 6/30/22
Parts DriverAutonation, Inc. – Tampa Bay, FL,
Delivered and picked up merchandise such as auto parts, tires and accessories.
Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Education and Training
Expected in 06/1971 to to
High School Diploma: Westmoor High School - Daly City, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.