general manager resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Authorized to work in the US for any employer Highly driven individual with management experience. I have been successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environments.
Skills
Supervision and Training
Team Leadership
Focus and Follow-Through
Staff Development
Decision Making
Customer Service Management
Quality Assurance
Hiring and Onboarding
Originality and Creativity
Report Writing Skills
Safety Training
Budgetary Planning
Facilities Engineering
Friendly, Positive Attitude
Customer Service
Problem Resolution
Experience
09/2022 to CurrentGeneral ManagerAllied Universal Security | Reseda, CA,
Oversee daily business operations
Responsible for finding high level instructors to work/instruct in the EA facility
Work with instructors to help them increase their clients and enhance those relationships to ensure
long term profitability
Responsible for facility rental schedule
Responsible for achieving sales and profit goals
Responsible for maintaining strong relationships with clientele (individuals and organizations) to ensure
long term relationships
Coordinate maintenance of the facility
Ensure adequate staffing and recruitment to meet the needs of the business
Field telephone calls and complaints from clients
Provide guidance to staff members on new procedures and policies
Develop and implement training programs
Create, schedule, and oversee weekly camps
Monitor financial activities such as spending trends, cash transactions, vendor payments, and revenue
fluctuations
12/2014 to 07/2016Business System Support AnalystTecta America Corporation | Sioux Falls, SD,
Provide system support to third party clients that utilize PHEAA's servicing system
Review and resolve technical and servicing issues on client(s) behalf
Responsible for providing in house support for specific servicing functions
Lead weekly review meetings related to specific functions in an effort to resolve in house and third-party client issues
Coordinate the dissemination of information with respect to resolved and ongoing issues with third party clients
Troubleshot and resolved problems with programs and systems.
Prepared and delivered targeted systems training for business personnel.
Diagramed and charted problems to facilitate comprehensive analysis.
Developed, documented and revised system design procedures and quality standards.
Used computer in analysis and solution of business problems.
Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
07/2008 to 11/2014Research SpecialistDrug Information Association Inc | Midlothian, TX,
Review incoming correspondence received via various sources (customer, customer's attorney, States
Attorney General, Congressional Offices, Consumer Financial Protection Bureau) regarding a customer's
student loan account serviced by PHEAA
Worked in conjunction with PHEAA's Office of Legislative Affairs, Legal Department, and VP of Operations
to ensure the customer's issues were responded to thoroughly and in accordance with the terms of the
Credit Agreement/Promissory Note
Project Lead on various systematic issues which adversely affected a high volume of customer accounts
Resolved issues working within a team environment
Worked with Head Lobbyist to provide resolution to high profile issues
06/2005 to 12/2006Inside SalesFerguson | Clive, IA,
Take inbound customer calls, research needs, advise on products, and submit sales orders
Assess customer needs and promote various offers provided by vendors
Perform on site customer visits and conduct Fall Protection Safety training/certification
Support outside sales staff with pricing, inventory, and product research
Manage rental division staff to ensure timely deliveries, proper equipment maintenance, and provide
market competitive
pricing to customers
08/2000 to 08/2004Safety DirectorState Of Indiana | Mount Vernon, IN,
Primary job function included operational and non-operational site inspections to verify health and safety
compliance
Developed, implemented, and evaluated corporate loss control and work place safety policies,
procedures, and associated training to ensure compliance with all federal, state and local regulatory
requirements
Conducted internal safety / loss control & environmental audits of company warehouse and job sites to
ensure compliance with applicable regulatory requirements
Certified to teach OSHA 10 and 30 hour courses
Monitor operations performed by sub-contractors for compliance with established safety & environmental
regulatory requirements
Conducted research and assimilation of all relevant safety & environmental information for the purpose
of modifying, updating, and clarifying company safety / loss control & environmental policies, procedures
and programs
Worked directly with insurance under writer to ensure the safety program, once implemented, would
result in the reduction of the company's Experience Modification Factor.
Education and Training
Expected in 06/1992 to to High School Diploma | Central Dauphin East Senior High School, Harrisburg, PAGPA:
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