general manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Analytical, organized, deadline-oriented and mathematically adept independent worker with strong commitment to financial success and helping clients meet their objectives. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Adapts to changing environment quickly with positive, professional demeanor. Successful in fast-paced and ever-changing business environments. Motivated professional capable of effectively identifying and resolving complex issues and eager to contribute to team success through hard work, attention to detail and excellent communication skills. Seeking entry level position in mortgage or banking industry. Ready to obtain any licensing or certification necessary for the job.
Skills
Critical Thinking, Decision Making
Active Listening/Learning, Customer service
Verbal/Written Communication
Organizational
Financial Analysis
Sales skills
Team Building
Verbal, Written complaint handling
Customer contact, ability to explain complex information in more simplified way and overcome objections
Meet critical deadlines and drop dead dates
MS Office, Excel, IT skills and ability to adapt quickly to new software
Work History
General Manager, 02/2009 - 02/2020 Bright Farms – Loudon, NH,
Managed all financial and business operations, including payroll, daily deposits and cost controls. Doubled sales within 2 years and continued growth of 5-10% per year.
Supervised all daily activities of restaurant and 10-26 employees. Hired and trained staff to fill vacancies. Maintained skill level of staff by properly coaching, counseling and disciplining employees. Set employee schedules, delegated work and monitored food quality and service performance. Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols. Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies. Applied knowledge of previous inventory and supply needs and forecasted business level to estimate required inventory and supplies. Scheduled and received food and supply deliveries
Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
Bookkeeper, 04/2003 - 02/2009 Achievement House & Nci – San Luis Obispo, CA,
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
Managed and responded to all correspondence and inquiries from customers and vendors
Prepared and mailed invoices to customers, processed payments, tracked collection progress and documented account updates
Maintained account accuracy by reviewing and reconciling checks monthly
Recorded data into Quickbooks, reconciled monthly bank accounts, tracked all expenses and produced reports
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
Verified and submitted timekeeping information for accurate and efficient payroll processing
Completed and filed returns with tax departments at local, state and federal levels
Insurance Underwriter, 04/2001 - 04/2003 USAA Insurance – City, STATE,
Applied expert knowledge of contracts, underwriting programs, guidelines, and processes
Worked independently while performing complex work assignments.
Resolved issues and navigated through obstacles with minimal to no supervision
Responsible for monitoring and reporting results to senior leadership
Facilitated complex projects or initiatives for new and revised underwriting processes or solutions
Evaluated risk, loss history, financial standing on insured drivers, vehicles, personal property and real property
Determined procedures, endorsements and general policy content to fit specific needs of applicants and policyholders
Determined policy premiums, declarations and coverage to complete policy
Provided customer support for insured company clients, including billing, adjustments, reinstatements, endorsements and cancellations
Responded to policy holder complaints and appeals, both directly and via regulatory agencies
Worked with p&c customers to understand requirements and provide exceptional service
Identified portfolio risks resulting from client's loss history, driving record or activities as well as underwriting investigations or fraud exposure
Calculated new and renewal rates based on customers' background, industry and demographic information
Identified and examined potential loss stemming from catastrophe, severity or frequency of possible loss
Supported review and acceptance or denial of new or renewal business
Handled large volumes of referrals, risk reviews and calls, more than 125 per week
Call Center Policy Service Insurance Agent, 08/1994 - 04/2001 USAA Insurance – City, STATE,
Held licenses in VA, NC, MD, DE and WV
Responded to over 50 customer calls per day to swiftly resolve issues and answer questions, reviewing and explaining documents to ensure their comprehension
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Performed frontline underwriting of risk to determine and communicate appropriate pricing and coverage decisions and obtained underwriting approval by completing application for coverage beyond limit of authority
Recommended additional products and services after identifying customer needs and requirements
Education
BBA: Marketing, Expected in 1992 - Francis Marion University - Florence, SC GPA: Status -
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