general manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Manager Experience
  • Cash Handling
  • Food Preparation
  • Host/Hostess
  • Store Management Experience
  • Inventory Control
  • Food Safety
  • Cleaning Experience
  • Assessments
  • Customer Focus & Orientation — Proficient
  • Responding to customer situations with sensitivity and urgency.
  • Full results: Proficient
  • Sales Quota Management
  • Profitability Assessments
  • Inventory Tracking and Management
  • Expense Monitoring
  • Workload Delegation
  • Customer Loyalty
  • Compliance Requirements
  • POS Inventory System Operation
  • Motivational Leadership

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Work History
General Manager, 08/2018 to Current
Builders Firstsource, Inc.Bowling Green, KY, Sierra Vista,AZ
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Organized budgets, achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
Barista, 12/2017 to 01/2018
OhsuHood River, OR, Sierra Vista,AZ
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Crew Member and Cashier, 07/2017 to 10/2017
Az BurgersCity, STATE, Sierra Vista,AZ
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Documented customer orders and conveyed special requests to kitchen staff.
CSR - Customer Service Representative, 11/2015 to 01/2016
TeleperformanceCity, STATE, Sierra Vista,AZ
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
High school Diploma: General, Expected in to Ppep Tec - Colin L. Powell Learning Center - Sierra Vista, AZ
Native or Bilingual

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Resume Overview

School Attended

  • Ppep Tec - Colin L. Powell Learning Center

Job Titles Held:

  • General Manager
  • Barista
  • Crew Member and Cashier
  • CSR - Customer Service Representative


  • High school Diploma

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