general manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Determined manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

  • Department Oversight
  • Records Organization and Management
  • Supplier Monitoring
  • Hiring and Onboarding
  • Program Optimization
  • Problem Anticipation and Resolution
  • Performance Monitoring and Evaluation
  • Management Training
  • Financial Statement Review
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Performance Improvement
  • P&L Responsibility
  • Supervision and Training
  • Client Account Management
  • Lead Generation Management
  • Results Summarization
  • Profit and Loss Control
  • Profit and Loss
  • Site Cleanup
  • Desktops, Laptops and Mobile Devices
  • Materials Planning and Logistics
  • Content Workflow
  • Facility Renovation
  • Guest Satisfaction
  • P&L Administration
  • Word Processing
  • Microsoft PowerPoint
Work History
General Manager, 05/2022 - 08/2022
Ace Hardware Hardeeville, SC,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant Unit Manager, 03/2021 - 05/2022
Ace Hardware Highland Park, IL,
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products and associated materials on monthly basis.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Assistant Manager, 05/2018 - 03/2021
Hellofresh New York City, NY,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Operations Manager, 05/2015 - 05/2018
Hyatt Place Hoover City, STATE,
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Investigated and resolved departmental non-conformances.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
No Degree: , Expected in
T.A. Lawson State Community College - Birmingham, AL
Status -
High School Diploma: , Expected in 05/1993
Shades Valley High School - Irondale, AL
Status -

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Resume Overview

School Attended

  • T.A. Lawson State Community College
  • Shades Valley High School

Job Titles Held:

  • General Manager
  • Assistant Unit Manager
  • Assistant Manager
  • Operations Manager


  • No Degree
  • High School Diploma

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