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general manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Forward-thinking leader with proven operations, sales and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing 8+ years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.

Skills
  • Training and development skill
  • Team leadership strength
  • Business operations background
  • Customer relationship management/sales
  • Event calendar management
  • Catering coordination/Vendor management
  • Budget control
  • Bilingual
  • Financial leadership expertise
Experience
08/2020 to Current General Manager Transdevna | Medford, MA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Presented training information via role playing, simulations and team exercises.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
08/2016 to Current Assistant General Manager Dash In | Brookeville, MD,
  • Encouraged, trained and disciplined employees to maximize performance.
  • Motivated and led team members to work together to achieve targets.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Supervised various critical tasks, including budget implementations, employee reviews, training and schedules.
  • Monitored cash intake to eliminate discrepancies.
  • Maintained tight financial controls with highly accurate daily registers.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Developed and implemented new sales strategies to update product lines.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
01/2015 to 08/2016 General Manager Transdevna | Newark, NJ,
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Communicated with various community members and patrons to establish great working relationships.
01/2013 to 01/2015 Service Manager Temco | Newton, MA,
  • Motivated, led and supported employees to maintain low turnover.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Hired, trained and developed service department staff to drive performance.
  • Managed service department budget and investigated and resolved discrepancies.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Education and Training
Expected in to to Associate of Arts | Merchandise Marketing The Fashion Institute of Design And Merchandising , Los Angeles, CA GPA:

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Resume Overview

School Attended

  • The Fashion Institute of Design And Merchandising

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • General Manager
  • Service Manager

Degrees

  • Associate of Arts

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