LiveCareer-Resume

general manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Sales Team Development
  • Performance Improvements
  • Policy/Program Development
  • Cross-Functional Team Management
  • Focus and Follow-Through
  • Training Management
  • Hiring and Onboarding
  • Sales Tracking
  • Recruitment
  • Staff Scheduling
  • Staff Development
  • Verbal and Written Communication
  • Problem-Solving
  • Customer Service
  • Performance Evaluation and Monitoring
  • Originality and Creativity
Education and Training
Mississippi University For Women Columbus, MS Expected in 05/2010 Bachelor of Science : Health And Physical Fitness - GPA :
Experience
Live Nation Entertainment Inc - General Manager
Charlottesville, VA, 09/2021 - Current
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Evaluated and analyzed product performance to develop optimal improvement strategies.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Trained and mentored 9 new eyewear specialists and continued education to keep up with current technologies.
Live Nation Entertainment Inc - General Manager
Cincinnati, OH, 07/2018 - 09/2021
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
J&P Cycles - Store Manager
Scottsdale, AZ, 03/2017 - 06/2018
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Managed 105 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Mentored team members to succeed and advance within department and company.
Ten Two Twenty Pizza - Assistant Manager
Argusville, ND, 07/2015 - 03/2017
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Recruited and hired qualified candidates to fill open positions.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.
J&P Cycles - Store Manager
Anamosa, IA, 06/2013 - 07/2015
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Ten Two Twenty Pizza - Assistant Manager
Arthur, ND, 06/2012 - 06/2013
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Corning - Shift Supervisor
San Bernardino, CA, 03/2010 - 06/2012
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

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Resume Overview

School Attended

  • Mississippi University For Women

Job Titles Held:

  • General Manager
  • General Manager
  • Store Manager
  • Assistant Manager
  • Store Manager
  • Assistant Manager
  • Shift Supervisor

Degrees

  • Bachelor of Science

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