general manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Sales expertise
Performance improvements
Staff development
Safety protocol
Training and coaching
Recruiting and hiring
Purchasing and planning
Vendor relationships
Team oversight
Top talent recruiting, hiring and retention
Staff training and development
Advertising and marketing
Financial administration
Troubleshooting expertise
Profit and loss accountability
Succession planning
Leadership and team building
Sales planning and implementation
Calm under pressure
Staff supervision
Client relations
Financial document control
Customer experiences
Team building and motivation
Customer retention
Variance and risk analysis
Customer relationship management
Budgeting and cost control strategies
Sales team development
Employee development
Cross-functional team management
Schedule management
Employee scheduling
Experience
General Manager, 10/2019 - Current Dairy Farmers Of America – San Antonio, TX,
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Tracked monthly sales to generate reports for business development planning.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Led employee evaluations with constructive feedback to boost performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Designed sales and service strategies to improve revenue and retention.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Mitigated business risks by working closely with staff members and assessing performance.
Forecasted customer demand to set prices or credit terms for goods or services.
Customer Service Trainer, 01/2017 - 06/2021 Ascension Health – Vassar, MI,
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Supported sales team members to drive growth and development.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Referred unresolved customer grievances to designated departments for further investigation.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Promoted available products and services to customers during service, account management and order calls.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Mentored junior team members and managed employee relationships.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Reached out to customers after completed sales to suggest additional service or product purchases.
Strengthened customer retention by offering discount options.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Took special orders in person and over telephone, generating additional revenue every month.
Surpassed sales goals through implementation of successful marketing strategies.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Excelled in exceeding daily credit card application goals.
Sales Manager, 07/2017 - 10/2019 Flowserve Corporation – Vernon, CA,
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Tracked monthly sales to generate reports for business development planning.
Maintained professional network of potential clients and business opportunities.
Created and maintained sales environment to support business objectives.
Achieved company growth and brand development through market expansion and sales.
Established new accounts and serviced existing accounts maintaining professional relationships.
Prepared sales production reports for senior management.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Prospected for new business using databases and other strategies to generate sales.
Delivered sales presentations focused on offerings and unique advantages over competitors.
General Manager, 10/2014 - 07/2016 Dairy Farmers Of America – Winnsboro, TX,
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Tracked monthly sales to generate reports for business development planning.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Led employee evaluations with constructive feedback to boost performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Designed sales and service strategies to improve revenue and retention.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented campaigns and promotions to help with developing goods and services.
Forecasted customer demand to set prices or credit terms for goods or services.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Tracked monthly sales to generate reports for business development planning.
Maintained professional network of potential clients and business opportunities.
Created and maintained sales environment to support business objectives.
Achieved company growth and brand development through market expansion and sales.
Analyzed business and sales targets using critical problem-solving skills.
Established new accounts and serviced existing accounts maintaining professional relationships.
Prepared sales production reports for senior management.
Developed and implemented new sales strategies to update product lines.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Prospected for new business using databases and other strategies to generate sales.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Executed and created strategic sales plans to expand customer base and extend global reach.
Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
Analyzed competitors' successes and failures, evaluating impact on market.
Researched and communicated competitive activity to influence marketing plans and sales tactics.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Customer Service Representative, 06/2011 - 12/2012 Lineage Logistics – Des Moines, IA,
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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