Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Skills
Performance improvement
Recruitment
Client Account Management
Team Leadership
Budgeting
Work History
12/2021 to 10/2022
General ManagerThe One Group – New York, NY,
Drove business growth while leading operations, strategic vision and long-range planning.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Developed effective business plans to align strategic decisions with long-term objectives.
Maintained payroll information by calculating, collecting and entering data.
Initiated direct deposits and prepared manual checks for 80 employees.
Purchased adequate quantities of food, beverages, equipment and supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
09/2009 to 03/2020
Lead BartenderAlcatraz Cruises – Chicago, IL,
Consulted with managers to organize special events and promotions.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using P.O.S systems to confirm deliveries to correct rooms.
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Poured and prepared mixed drinks for customers daily
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
Consulted with managers to organize special events and promotions
Closed out cash register and prepared cashier report at close of business
Took customer orders and capitalized on opportunities to sell special beverage and food options
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Upsold daily specials and beverage promotions to exceed daily sales goals
Kept alcoholic beverages well-stocked and organized to meet expected demands
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Polished glassware, bussed tables and removed debris to keep customer areas clean
Implemented drink prep procedures that significantly reduced wasted stock
Decreased waste, following strict recipes and drink measurement protocol
12/2007 to 02/2010
Sales AssociateKaseya – Bowie, MD,
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new and potential customers.
Maintained customer satisfaction with quick and professional handling of product returns.
Opened and closed store independently and prepared nightly bank drop for manager.
Sales increased by 10%
Engaged with customers to effectively build rapport and lasting relationships
Solved customer challenges by offering relevant products and services
Helped customers locate products and checked store system for merchandise at other sites
Worked alongside retail representatives to enhance product presentations and advertising collateral
Education
Expected in to to
GED: Lewis And Clark High School - Vancouver, WA GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 30 plus in the development of driving sales.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.