LiveCareer-Resume

general manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability and safety in highly competitive environment.

Skills
  • Sales team development
  • Policy/program development
  • Cross-functional team management
  • Performance improvements
  • Supervision and training
  • Training and coaching
  • Safety protocol
  • Quality Assurance
Experience
02/2021 to Current
General Manager Green Thumb Industries (Gti) Amherst, MA,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Prepared and led food service training programs to teach staff various tasks.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
08/2019 to 02/2021
Assistant Manager Biscuitville Garner, NC,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
08/2017 to 08/2019
Associate Sjf Ventures New York, NY,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained positive working relationship with fellow staff and management.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
07/2015 to 08/2017
Lead Server Marriott International Norwalk, CT,
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons, answered questions about menu items, and made recommendations.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Trained new servers on menu items and restaurant standards.
Education and Training
Expected in to to
:
Chattanooga State Community College - Chattanooga, TN
GPA:
Expected in to to
:
Saginaw Valley State University - Bay City, MI
GPA:
Expected in to to
:
Wilmington University - New Castle, DE
GPA:
Certifications
  • ServSafe

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Resume Overview

School Attended

  • Chattanooga State Community College
  • Saginaw Valley State University
  • Wilmington University

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Associate
  • Lead Server

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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