LiveCareer-Resume

general manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Customer-oriented General Manager with 3+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Performance improvements
  • Team training and development
  • Advertising and marketing
  • Cost analysis and savings
  • Customer experiences
  • Calm under pressure
  • Budgeting and cost control strategies
  • Safety protocol
  • Troubleshooting expertise
  • Communication skills
  • Staff training
  • Safety assurance
  • Staff training and development
  • Recruiting and hiring
  • Employee development
  • Product costing
  • Staff development
  • Employee scheduling
  • Training and coaching
  • Skilled negotiator
  • Schedule management
  • Customer retention
  • Customer relationship management
  • Team oversight
  • Leadership and team building
  • Team building and motivation
  • Staff supervision
  • Profit and loss accountability
  • Sound judgment
Experience
General Manager, 04/2021 - Current
Brookfield Properties - Retail Staten Island, NY,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
General Manager, 04/2018 - 04/2020
Brookfield Properties - Retail Tallahassee, FL,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Executive Chef, 03/2016 - 02/2017
Schulte Hospitality Group San Antonio, TX,
  • Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
  • Coordinated and executed menu planning, recipe development and daily restaurant operations.
  • Monitored quality, presentation and quantities of plated food across line.
  • Trained kitchen workers on culinary techniques.
  • Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Focused on customer satisfaction, creating delicious cuisine to impress diners.
  • Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Performed financial analysis and recommended effective methods to cut costs.
  • Monitored all meals served for temperature and visual appeal.
  • Utilized local, fresh food products to support local economies and showcase community support.
  • Supervised preparation of specialty items and customer requests to verify accuracy in production.
  • Oversaw hiring, training and development of kitchen employees.
  • Provided excellent professional development opportunities for staff.
  • Incorporated customer recommendations and feedback to experiment with new dishes.
  • Negotiated with food suppliers to cut costs by buying in bulk.
  • Implemented and maintained excellent service to achieve guest satisfaction.
  • Provided effective orientation and training to each new associate and developed ongoing training programs.
  • Managed ordering, inventory levels, receiving, invoice settling and equipment maintenance.
  • Managed kitchen staff team and assigned various stages of food production.
  • Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Streamlined kitchen processes to shorten wait times and serve additional guests.
  • Improved performance of team members resulting in high-quality meals produced daily.
Education and Training
Associate Degree: Criminal Justice, Expected in 08/2012
-
University of Phoenix - Tempe, AZ
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • General Manager
  • General Manager
  • Executive Chef

Degrees

  • Associate Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: