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general manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented General Manager with 5+ years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Seasoned Restaurant Manager with more than [Number] years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.

Business-conscious General Manager bringing over [Number] years of experience in [Type] industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Exceptional guest experiences

High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Skills
  • Cross-functional team management
  • Staff training and development
  • Food safety
  • Customer service best practices
  • Organization and prioritization
  • Labor and food cost control
Education and Training
University of California Berkeley Berkeley, CA, Expected in Bachelor of Arts : Asian Studies - China/ Businesss Administration - GPA :
  • 3.8 GPA
Certifications
  • ServSafe Manager
  • WSET Level 2 Award - Wine and Spirits Education Trust
  • Barsmarts Certification
  • Cicerone Beer Server
  • Red Cross LifeGuard
Experience
Brut America - General Manager
New York, NY, 02/2019 - 03/2020
  • Upheld restaurant standards for food, beverage, and service quality, team member engagement, financial goals, standard operating procedures and exceptional guest experiences.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Monitored and trained service team members on sales practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Scheduled and directed staff in daily work assignments to Jessicaimize productivity.
  • Prepared bi-weekly payroll to keep up with projected weekly revenue.
  • Efficiently handled and resolved all conflicts with guests as well as within team. Applied progressive disciplinary measures when necessary.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Ordered alcohol and dry goods inventory to maintain par levels.
Bluegreen Resorts - Food and Beverage Manager
Dennis, MA, 07/2018 - 01/2019
  • Oversaw all food and beverage operations Dining Room, Bar, Patio, In-Room Dining, Banquets, and Events, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Jessicaimized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
Bluegreen Resorts - Food and Beverage Manager
Lincoln, NH, 07/2018 - 01/2019
  • Collaborated with staff to Jessicaimize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Cross trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Increased customer base and market share by promoting product through diverse channels.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Brut America - General Manager
New York, NY, 02/2014 - 10/2017
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.

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Resume Overview

School Attended

  • University of California Berkeley

Job Titles Held:

  • General Manager
  • Food and Beverage Manager
  • Food and Beverage Manager
  • General Manager

Degrees

  • Bachelor of Arts

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