LiveCareer-Resume

general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Business-conscious General Manager bringing over 20 years of experience in Retail, Sales, and Hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Service-oriented GM focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Results-focused General Manager offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success. Diligent GM with over 20 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Results-driven GM bringing demonstrated record of progressive growth and accomplishment in 20 years of industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Seasoned General Manager with proven business acumen. Offering strengths in Sales, Training, and Hospitality with sense of urgency relating to deadlines and fulfillment of customer expectations. Entrepreneurial and quick learner with demonstrated ability to build productive relationships across all levels of organization. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills
  • Cross-functional team management
  • Supervision and training
  • Sales team development
  • Performance improvements
  • Staff development
  • Staff supervision
  • Schedule management
  • Customer relationship management
  • Sales expertise
  • Skilled negotiator
  • Employee development
  • Vendor relationships
  • Communication skills
  • Staff training
  • Leadership and team building
  • Customer experiences
  • Purchasing and planning
  • Employee scheduling
  • Calm under pressure
  • Recruiting and hiring
  • Training and coaching
Experience
General Manager, 03/2006 to 05/2021
Brookfield Properties - RetailTowson, MD,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Coached and developed 8-10 internal candidates for promotion to general management.
  • Collaborated with 4-person team to effectively manage $300000 annual budget.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Directed 6-7 managers and 40-60 associates to generate over $8-10million in revenue.
  • Trained, managed and motivated employees to promote professional skill development.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Hired, coached and mentored team of hundreds of sales representatives.
  • Trained over hundreds of employees on business principles, best practices, protocol and system usage.
Head Waiter, Corp Trainer, Floor Mngt, Book Keeper, 01/2002 to 12/2005
Brut AmericaNew York, NY,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Provided exceptional service to 50-100 customers per day at Hops Restaurant Bar and Brewery establishment.
  • Explained goals and expectations required of trainees at beginning of each session.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Designed schedules for 10-20 front of house employees, adapting schedules based on seasons, days and employee availability.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Upsold customers and optimized table-turns to outperform average sales by 10-25%.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served over 10 tables at once while supervising staff of 10-20 servers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
General Manager, 01/1998 to 12/2002
WingsCity, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in positive outcomes.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Directed 2-3 managers and 8-10 associates to generate over $2-3 million in revenue.
  • Trained, managed and motivated employees to promote professional skill development.
  • Hired, coached and mentored team of over 100 sales representatives.
  • Trained over 100 employees on business principles, best practices, protocol and system usage.
Education and Training
High School Diploma: , Expected in 06/1997 to Lakewood High School - St. Petersburg, FL,
GPA:

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Resume Overview

School Attended

  • Lakewood High School

Job Titles Held:

  • General Manager
  • Head Waiter, Corp Trainer, Floor Mngt, Book Keeper
  • General Manager

Degrees

  • High School Diploma

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