General Manager, Business Development Resume Example
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GENERAL MANAGER, BUSINESS DEVELOPMENT
Professional Summary
Accomplished management professional with (5) years of career progression in Food and finance operations. A proven effective leader skilled in the development and oversight of high-performing, multi-disciplined, and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes, and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English and Spanish fluency and well-versed in employee, vendor and partner relations.
Skills
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Work History
07/2010 - CurrentGeneral Manager, Business Development | Calibre Global - Perth , WA
- Performed routine closings, maintained clean, accurate accessible records, kept a close eye on transaction updates throughout each quarter
- Established enforced internal controls, workflows policies for tracking, reconciling and reporting on accounting activities
- Identified pursued valuable business opportunities to generate new company revenue and improve bottom line profit by 25 %
- Assessed financial statements monthly reports to evaluate business performance, develop targeted improvements , implement changes resulting in improved the Net Profit of the Company
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans by 15 % per year
- Increased revenue streams by reducing costs in 25%, managing schedules performing variance and risk analysis to implement corrective actions
- Negotiated, prepared and signed contracts with clients
11/2019 - 03/2020Operations Manager | Sedgwick Claims Management Services, Inc. - West Hills , CA
- Supervised, hired, and trained kitchen staff and waiters for catering events in universities, colleges, and non-profit institutions
- Developed floor plans for client events at Synagogues
- Customized marketing strategies through social media platforms (Instagram, Facebook, and Google.)
- Managed client experience through planning, researching, and reporting
- Implemented project reporting to track events, inventory, and logistics
- Organized food and supply inventory
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and( 25)member management team with related direct reports
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Partnered with vendors and suppliers to effectively manage and budget for over $300.000 in inventory
- Evaluated upcoming program plans to forecast expected resource needs
- Implemented policies and standard operating procedures for continuous improvement
- Developed and implemented daily operations plans such as delivery routes,and employee assignments
- Spearheaded quality control measures to minimize downtime and propel sales
- Built, supervised and mentored (25) teams and leaders in receiving and inbound operations
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques , enforced performance , service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maximized quality assurance by completing frequent checks of line
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
04/2015 - 11/2019Operation Manager | TOP NOTCH STAFFING - City , STATE
- Handle daily inquiries (50) via email and phone all of which are at different stages of the catering process
- Responsible for customized solutions by working with the vendors (20) and educational institutions (5)(universities and colleges)
- Educate clients (50) on the catering process and application requirements for booking a venue
- Oversee onboarding and training of up to twenty employees that serve more than one hundred guests per event
- Manage quality control of dining and bar areas through active supervision of attendants
- Support marketing strategies for new clients and coordinated resources for community affairs
- Coordinate meetings nationally with clients and vendors to ensure on-time service delivery of food services
- Maintained constructive client and vendor relationships
- Maximized productivity and management systems by establishing specific goals and managing operations
- Evaluated upcoming program plans to forecast expected resource needs
04/2015 - 09/2018Food Director | FIVE STAR CATERERS - City , STATE
- Responsible for customized solutions by working with vendors and educational institutions
- Educated clients on the catering process
- Trained employees
- Managed quality control through active supervision of employees and food
- Supported marketing strategies for clients and coordinated resources for school events
- Coordinated meetings on monthly basis with vendors and school officials to ensure on time deliveries
- Created (10) menus to ensure proper nutrition of student body
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maximized quality assurance by completing frequent checks of line
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Education
12/2019NEW YORK UNIVERSITY, CityB.S: Business Administration
- Graduated with 3.64 GPA
2017HUDSON COUNTY COMMUNITY COLLEGE, CityA.S: Business Administration
- GPA: 3.9, Dean's List (3 Semesters, 2015-2017)
- National Society of Leadership and Success
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School Attended
- NEW YORK UNIVERSITY
- HUDSON COUNTY COMMUNITY COLLEGE
Job Titles Held:
- General Manager, Business Development
- Operations Manager
- Operation Manager
- Food Director
Degrees
- B.S : Business Administration
A.S : Business Administration
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