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general manager business development resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Accomplished management professional with (5) years of career progression in Food and finance operations. A proven effective leader skilled in the development and oversight of high-performing, multi-disciplined, and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes, and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English and Spanish fluency and well-versed in employee, vendor and partner relations.

Skills
  • Operations Management
  • Teamwork/ Collaboration
  • Project Management
  • Key Performance Indicators
  • Accounting
  • Budgeting
  • Staff Management
  • Cost Control
  • Customer Service
Work History
07/XXX0 to Current
General Manager, Business Development Calibre Global Perth, WA,
  • Performed routine closings, maintained clean, accurate accessible records, kept a close eye on transaction updates throughout each quarter
  • Established enforced internal controls, workflows policies for tracking, reconciling and reporting on accounting activities
  • Identified pursued valuable business opportunities to generate new company revenue and improve bottom line profit by 25 %
  • Assessed financial statements monthly reports to evaluate business performance, develop targeted improvements , implement changes resulting in improved the Net Profit of the Company
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans by 15 % per year
  • Increased revenue streams by reducing costs in 25%, managing schedules performing variance and risk analysis to implement corrective actions
  • Negotiated, prepared and signed contracts with clients
11/XXX9 to 03/2020
Operations Manager Sedgwick Claims Management Services, Inc. West Hills, CA,
  • Supervised, hired, and trained kitchen staff and waiters for catering events in universities, colleges, and non-profit institutions
  • Developed floor plans for client events at Synagogues
  • Customized marketing strategies through social media platforms (Instagram, Facebook, and Google.)
  • Managed client experience through planning, researching, and reporting
  • Implemented project reporting to track events, inventory, and logistics
  • Organized food and supply inventory
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and( 25)member management team with related direct reports
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Partnered with vendors and suppliers to effectively manage and budget for over $300.000 in inventory
  • Evaluated upcoming program plans to forecast expected resource needs
  • Implemented policies and standard operating procedures for continuous improvement
  • Developed and implemented daily operations plans such as delivery routes,and employee assignments
  • Spearheaded quality control measures to minimize downtime and propel sales
  • Built, supervised and mentored (25) teams and leaders in receiving and inbound operations
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques , enforced performance , service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Maximized quality assurance by completing frequent checks of line
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
04/XXX5 to 11/XXX9
Operation Manager TOP NOTCH STAFFING City, STATE,
  • Handle daily inquiries (50) via email and phone all of which are at different stages of the catering process
  • Responsible for customized solutions by working with the vendors (20) and educational institutions (5)(universities and colleges)
  • Educate clients (50) on the catering process and application requirements for booking a venue
  • Oversee onboarding and training of up to twenty employees that serve more than one hundred guests per event
  • Manage quality control of dining and bar areas through active supervision of attendants
  • Support marketing strategies for new clients and coordinated resources for community affairs
  • Coordinate meetings nationally with clients and vendors to ensure on-time service delivery of food services
  • Maintained constructive client and vendor relationships
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Evaluated upcoming program plans to forecast expected resource needs
04/XXX5 to 09/XXX8
Food Director FIVE STAR CATERERS City, STATE,
  • Responsible for customized solutions by working with vendors and educational institutions
  • Educated clients on the catering process
  • Trained employees
  • Managed quality control through active supervision of employees and food
  • Supported marketing strategies for clients and coordinated resources for school events
  • Coordinated meetings on monthly basis with vendors and school officials to ensure on time deliveries
  • Created (10) menus to ensure proper nutrition of student body
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Maximized quality assurance by completing frequent checks of line
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Education
Expected in 12/XXX9 to to
B.S: Business Administration
NEW YORK UNIVERSITY - New York, NY,
GPA:
  • Graduated with 3.64 GPA
Expected in XXX7 to to
A.S: Business Administration
HUDSON COUNTY COMMUNITY COLLEGE - New Jersey,
GPA:
  • GPA: 3.9, Dean's List (3 Semesters, XXX5-XXX7)
  • National Society of Leadership and Success

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Resume Overview

School Attended

  • NEW YORK UNIVERSITY
  • HUDSON COUNTY COMMUNITY COLLEGE

Job Titles Held:

  • General Manager, Business Development
  • Operations Manager
  • Operation Manager
  • Food Director

Degrees

  • B.S
  • A.S

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