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General Manager Resume Example

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GENERAL MANAGER
Highlights

• Course Design & Delivery

• Performance Evaluations

• Employee Communications

• Strategic Training Plans

• Course Design & Delivery

• Performance Evaluations

• Employee Communications

• Competency Reviews


• Skills Assessments

• Team Building & Motivation

• Cross Cultural Communications

• Organizational Needs Assessments

• Management Training

• Persuasive Ability to build Rapport

• Direct Marketing/E-commerce

• Business recovery and sustainability
Accomplishments

  • Business Development:
  • Successfully grew relations with local military base Fort Gordon by with networking Transitions, Career assistants dept.
  • Developed highly effective sales training strategies as Sales Manager of a 13-person team
  • Refined direct mass emails/phone call system which resulted in 8% growth of customer base.
  • Increased annual gross sales by 12%.
  • Spearheaded all company-wide prospecting, marketing and recruiting endeavors. Resulting in higher caliber employees
  • Personal letter of recognition from CEO Dennis Nelson of BUCKLE for reaching sales goals 5x within 2013/2-2014
  • Honored as Team of the month of 456 stores received honorable mention three times 2013/2014
  • Developed teammates rewarded TOP 10 sales within the district 11 times 2013/2014

  • Project Management:
  • Initiated life cycle of product which resulted in immediate sell through of merchandise.
  • Worked directly with merchandising,recruiting,marketing and credit services to create systems of duplication for structure of growth.
  • Performed competitive analysis to make recommendations for future company growth.

  • People Management:
  • Developed MIT\Store manager within first year of management.
  • Developed Five Certified LIT teammates
  • Produced two MIT
  • Successfully recruited 3 assistant store managers for the company
  • Exceeded Sales Management goals by 8% on a quarterly basis
  • Managed a successful sales team of 13 members who consistently exceeded sales goals by 6% each month.
  • Produced six Department manages resulting in growth of key departments
Summary

Accomplished training and development management motivated by challenge, change and rewarded through seamless skills development that synchronizes management overall visions with employee needs. Proven leadership demonstrating integrity, strong business ethics, and the character to influence and build responsive, competitively open minded teams focused on ceaseless improvement. Outstanding record in coaching and improving innovative programs that instantly boost revenues, customer satisfaction and employee motivation. 11+ years in sales sector, recently specializing in management training and development department services.

Experience
General Manager 07/2014 to Current Buckle Augusta, GA

Sales Management

  • Managed a $1.9 million sales volume.
  • Achieved 12% of quota within the first year as Sales Manager.
  • Lead sales calls with team members to establish sales and customer retention goals.
  • Managed sales transactions with a revenue stream of $1.9 million annually.
  • Increased market share by 4% over the course of a 14.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department managers to review project status and proposed changes.
  • Conducted analysis to address retention issues which led to confidence in training program.
  • Provided on site training.
  • Monitored multiple databases to keep track of all company inventory.
  • Recruited, managed and mentored an average of 7 new customer service representatives per year.
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Developed a new customer base consisting of 153 active credit services accounts.
  • Delegated all department functions for team of 13 employees.
  • Delegated meetings with other department managers and served
  • Mentoring and coaching of students involved in college internship program to meet degree requirements.s main liaison between sales and merchandising staff
Assistant Manager of Training AMT 02/2011 to 10/2013 1-on-1 PERSAN TRAINING Chattanooga, TN
  • Mentoring and coaching of students involved in college internship program to meet degree requirements.
  • Maintain professional relationship while establishing comfortable level of trust with client.
  • Complete initial physical assessments.
  • Specify the clients urgent attention to perceived health risk.
  • Build safe effective exercise program that fits guide lines of the ACSM personal trainer certification.
  • Monitor weekly results and modify program when necessary.
  • Recommend general foods, portion sizes, and habit that will assist in the success of the client efforts.
  • Build safe and effective in home routines that will expedite as well as maximize each clients progress.
  • Taught clients how to modify exercises appropriately to avoid injury.Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.Contributed to the operation of a clean, friendly and well maintained health club.
  • Develop and teach rapport building network strategies with clients to increase sales membership,offering incentives for each membership commitment.
  • Create early commitment incentive package, programs and discounts for annual peak season ie. January-March
MIT Management In Training 08/2010 to 07/2013 BUCKLE Chattanooga, TN
  • Mentoring and coaching of students involved in college internship program to meet degree requirements.
  • Developed organizational change management strategies.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Engage in natural effective presentations with product in hand using the three cardinal principal "REASON,PURPOSE ,AND FEELING".
  • Demonstrate an assertive, passionate, persuasive attitude towards product knowledge to bridge both product and guest together
  • Prompt efficient updates with floor leader to ensure effective implementation of all departments and services
  • Facilitate new teammates on effective movement, posture, and pace in regards to assigned work zones, new as well as old product, in store program rewards, and sensible up selling and impact techniques.
  • Identified prospective customers using lead generating methods and performing an average of 10 cold calls per day.
  • Assembly projects such as floor changes, wall face outs and window mannequins due to seasonal change or new product.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Handling returns and exchanges for guest quick and efficiently.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Orchestrated and lead career info sessions for career opportunities with th company
Foreman 09/2004 to 06/2011 JAMES SMITH CONSTRUCTION Chattanooga, TN
  • Qualified competitive subcontractor bids prior to execution of contracts.
  • Managed the rights of way, easement and dedication processes.
  • Carefully coordinated plans and specs using marketing programming standards.
  • Assisted in implementation of operations, maintenance and capital programs.
  • Maintained operator logs, forms and records in accordance with company policies and DOT regulations.
  • Shaped and built roads using heavy construction equipment.Operated a bulldozers etc.... to properly deploy waste products at compactors
Intervention Specialist 03/2002 to 07/2004 PARTNERSHIP FOR FAMILY & CHILDREN SERVICES Chattanooga, TN
  • Documented behavioral patterns, issued medications, assisted with dietary services, , provided daily discussions, and motivational strategies.
  • Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
  • Worked with 10 clients with co-occurring disorders.
  • Charted and recorded information in client files.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
Sales Associate 03/2002 to 01/2003 GAP Chattanooga, TN
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Exceeded targeted sales goals by 15
  • Placed special merchandise orders for customers
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Managed projects according to timeline and seasonal changes.
Education
Bachelor of Arts: Education 1 2000 Chattanooga State Technical Community College Tennessee Technological University for Secondary Education Major Cookeville, TN, United States
Associate of Applied Science: Human Movement and Health Studies

Human Movement and Health Studies
Skills
  • Sales Software: Sales force.com, TapScan
  • Taleo software
  • Desktop Publishing Software: Photo shop, Illustrator, HTML
  • Cash handling
  • Shipping and receiving
  • Careful and active listener
  • Strong public speaker
  • Enthusiastic people person
  • Advanced problem-solving
  • Training in relationship building
  • Exceptionally competent speaking ability
  • Team Building & Motivation
  • Employee leadership and training
  • Training material development
  • Persuasive ability to build rapport
  • Customer retention and strategies
  • Risk and feasibility analysis
  • Operations management
  • Performance tracking and evaluation
  • Decisive leader
  • Excellent sales techniques
  • Forecasting and planning
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Resume Overview

Companies Worked For:

  • Buckle
  • 1-on-1 PERSAN TRAINING
  • BUCKLE
  • JAMES SMITH CONSTRUCTION
  • PARTNERSHIP FOR FAMILY & CHILDREN SERVICES
  • GAP

School Attended

  • Chattanooga State Technical Community College Tennessee Technological University for Secondary Education Major

Job Titles Held:

  • General Manager
  • Assistant Manager of Training AMT
  • MIT Management In Training
  • Foreman
  • Intervention Specialist
  • Sales Associate

Degrees

  • Bachelor of Arts : Education 1 2000
    Associate of Applied Science : Human Movement and Health Studies

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