General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

  • Self-motivated professional
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Safety procedures and regulations
  • Exceptionally detail-oriented
  • Knowledge of National Electric Code (NFPA 70)
  • Mechanical systems maintenance
  • Good listening skills
  • Flexible & Adaptable
  • Responsible
  • Multitasking abilities
  • Mechanical skills
  • Analytical skills
  • Critical thinking
  • Training & Development
  • Adaptability
  • Maintenance & Repair
  • Experience operating machines
  • System repairs
Work History
General Manager, 01/2015 to Current
Cascades Piscataway, NJ,
  • Orchestrated positive customer experiences by overseeing every area of the back and front house restaurant operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Maintained facility and grounds to present positive image.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set clear expectations and created positive working environment for employees.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Managed 10-person team of cooks and back of house staff for a family restaurant.

  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Organized receptions, promotions and corporate luncheons.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully interviewed, selected, trained and supervised staff.
  • Controlled purchases and inventory by negotiating prices and contracts with over 10 vendors.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Shift Manager, 01/2012 to 01/2015
Sonic Newton, NC,
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Monitored employee food handling, safety and uniform requirements.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Cross-trained crew members on different duties to increase coverage.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours and inventory movements.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Kept employees operating productively and working on task to meet business and customer needs.
Server, 01/2008 to 01/2015
Benchmark Hospitality Fontana, WI,
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
High School Diploma: , Expected in
Friendswood High School - Friendswood, TX
No Degree: , Expected in
Alvin Community College - Alvin, TX,

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Resume Overview

School Attended
  • Friendswood High School
  • Alvin Community College
Job Titles Held:
  • General Manager
  • Restaurant Shift Manager
  • Server
  • High School Diploma
  • No Degree