General Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated and highly personable sales professional with demonstrated success in retail management, restaurant management, product presentation, and customer service, with over 11 years of experience in account management, sales, processing, and call-center operations within the home improvement, fundraising, customer service/support, and entertainment industries. Proven ability to assess client needs, establish rapport, build trust, and close deals. Meet and exceed sales objectives and challenging goals Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design implications of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Secured numerous company achievement awards for delivery of exceptional customer service.

Microsoft Office System (Word, Excel, PowerPoint, Access)
07/2016 to 01/2016
General Manager Cascades Grand Rapids, MI,
  • Recruited, hired, trained, developed, and directed retail sales teams for two retail California Wireless dealer stores.
  • Oversaw client relations, new account development, and customer service.
  • Supervised administrative functions, inventory, cash flow, merchandising, and operations.
  • Conducted ongoing staff development and personal growth planning for employees.
  • Developed innovative and effective marketing programs; exceeded store sales quotas.
  • Successfully managed one of the highest Sprint stores in the Bay Area.
  • Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
06/2016 to 06/2016
Store Lead/ Store Manager Momofuku Los Angeles, CA,
  • Partnered with District Manager to lead store team with unparalleled store experience that improves customer loyalty and strengthens the store.
  • Motivated the sales team to meet or exceed key performance objectives that include metrics, sales and customer satisfaction goals and store compliance/audits.
  • Provides continuous feedback and coaching to improve individual and store performance.
  • Complied with all operational policies and procedures at the same time delivering operational and merchandising excellence.
11/2016 to 06/2016
Assistant Manager/Store Manager Cascades Lancaster, PA,
  • Provided a total sales solution to the customer regarding their wireless/mobility needs that include: selling the value for AT&T's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer's experience, protecting their investment.
  • Identified the right solutions to customer billing, technical and or account issues.
  • Led the top sales team for MS Wireless while meeting daily and monthly goals and quotas.
  • Role model for the team, teaching and coaching on the sales floor.
11/2016 to 10/2016
FOH Manager Texas Roadhouse City, STATE,
  • Managed front of house operations including greeting and interacting with diners, recruited and hired front of house staff.
  • Oversaw lunch and dinner reservations and maintained related database.
  • Assisted serving staff during busy shifts.
  • Maintained inventory of restaurant supplies.
  • Interacted with patrons to ensure customer satisfaction while courteously responded to their complaints.
  • Tracked daily restaurant revenue along with prepared monthly revenue reports.
04/2016 to 06/2016
TSR/Customer Service Manager/Trainer Civic Development Group City, STATE,
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Recognized as top TAPS caller and maintained above room daily average.
  • Handled multiple calls per hour with customer service in fundraising, customer service/support, and entertainment industries.
  • Maintained/trained/ran office for managers in their absence.
06/2016 to 03/2016
General Manager Mc Donalds City, STATE,
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Scheduled staff hours and assign work assignments.
  • Established standards for personal and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance, and safety.
  • Counted all monies and made daily bank deposits.
  • Investigated any and all complaints regarding food quality, customer service, and accommodations.
Expected in
H.S. Diploma:
Sacramento Urban League - Sacramento, CA
Expected in
A.A. Degree: Psychology
Sacramento City College - Sacramento, CA
administrative functions, billing, cash flow, coaching, client relations, customer satisfaction, customer service, database, delivery, fundraising, inventory, marketing, merchandising, Access, Excel, money, Microsoft Office, office, PowerPoint, Word, policies, quality, reading, retail, retail sales, safety, selling, sales, scripts, staff development, teaching

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Sacramento Urban League
  • Sacramento City College
Job Titles Held:
  • General Manager
  • Store Lead/ Store Manager
  • Assistant Manager/Store Manager
  • FOH Manager
  • TSR/Customer Service Manager/Trainer
  • General Manager
  • H.S. Diploma
  • A.A. Degree

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