Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking woman with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Motivated professional offering Bachelor's in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Skills
  • Effective Customer Upselling
  • Check Payment Processing
  • Liquor, Wine and Food Service
  • Point of Sale (POS) System Operations
  • Menu Memorization
  • Table Bussing
  • High-Volume Dining
  • Dining Customer Service
  • Food Safety Understanding
  • Cool Under Pressure
  • Staff Training
  • Cleaning and Sanitizing
  • Relationship Building
  • Service-Oriented
  • High Energy and Stamina
  • Verbal and Written Communication
  • Transactions and Cash Handling
  • Team Player
Experience
General Manager/Bartender/Server Manager, 10/2018 to 12/2021
Moonrise HotelSaint Louis, MO,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
Bartender, 01/2017 to 09/2018
Clubhouse 81City, STATE,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
Restaurant Manager/Event Coordinator, 08/2015 to 01/2017
Ciccarelli's Sports BarCity, STATE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 12/2023
Ferris State University - Grand Rapids, MI,
GPA:
Associate of Applied Science: Law Enforcement, Expected in 12/2019
Macomb Community College - Clinton Township, MI,
GPA:

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Resume Overview

School Attended

  • Ferris State University
  • Macomb Community College

Job Titles Held:

  • General Manager/Bartender/Server Manager
  • Bartender
  • Restaurant Manager/Event Coordinator

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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