- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking woman with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Motivated professional offering Bachelor's in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
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Moonrise Hotel – Saint Louis, MO,
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Clubhouse 81 – City, STATE,
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
Ciccarelli's Sports Bar – City, STATE,
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated computer systems with new pricing and daily food specials.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Managed daily operations and processes for reservations, budgeting and forecasting.
Ferris State University - Grand Rapids, MI,
Macomb Community College - Clinton Township, MI,
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Resume Overview
School Attended
- Ferris State University
- Macomb Community College
Job Titles Held:
- General Manager/Bartender/Server Manager
- Bartender
- Restaurant Manager/Event Coordinator
Degrees
- Bachelor of Science
- Associate of Applied Science
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