Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, market knowledge, interpersonal and communication skills. Also possesses a strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Leadership and team building
Complex problem solving
Advertising and marketing
Sales planning and implementation
Networking abilities
Recruiting and Hiring
Calm under pressure
Communication skills
Experience
12/2016 to Current
General Manager/BartenderRestoration Hardware – Metairie, LA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability (increased 80%).
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Kept social media up to date with any events and specials
Kept accounts current and funds deposited to keep on-site cash low.
Conducted monthly performance reviews to organize training and development for staff.
Fostered healthy team environments to promote collaboration and boost productivity.
Assessed, optimized and elevated operations to target current and expected demands.
Hired and trained employees
Decreased costs by negotiating with vendors and suppliers for better prices.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Dropped inventory costs 10% by evaluating and adjusting vendor options to obtain more favorable pricing.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Diminished financial discrepancies by accurately recording transactions in Quickbooks system while verifying daily bar staff receipts.
Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
Developed and implemented quarterly drink menus and specials, increasing beverage sales by 25%.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Made product recommendations to customers based on preference, food pairings and special promotions.
Maximized employee morale and corrected performance issues in accordance with established standards.
Strategized long-term business needs by gathering guest relations feedback for process improvements.
Performed minor maintenance and repairs on bar equipment and handled troubleshooting tasks to keep machines operational.
02/2015 to 01/2016
Head Bartender/Assistant ManagerBattery Harris – City, STATE,
Delivered drink service at busy restaurant and served over 200 guests nightly.
Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Reorganized bar stations to streamline overall efficiency and service flow.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Performed general cashiering duties, such as authorizing payments and collecting on tabs.
Planned and updated menus to capitalize on changing trends in customer preferences.
Handled complaints and disputes from customers to ensure customer satisfaction.
Provided bar services for numerous public and private events.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Created list of signature items to increase overall revenue.
10/2014 to 02/2016
BaristaIl Buco Alimentari & Vineria – City, STATE,
Listened to customer desires and needs to recommend optimal products.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Prepared more than 300 drinks per shift with high accuracy and consistently strong customer satisfaction.
Memorized official and off-menu preparations to serve all customer beverage desires.
Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Supported store manager with recruiting, interviewing and hiring baristas..
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Education and Training
Expected in
Bachelor of Arts: Mass Communications And Journalism University of North Carolina At Wilmington - Wilmington, NC GPA:
Expected in
Associate of Arts: Mass Communications And Journalism LaGuardia Community College of The City University of New York - Long Island City, NY GPA:
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School Attended
University of North Carolina At Wilmington
LaGuardia Community College of The City University of New York
