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General Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I am a serviced-focused profesional dedicated to giving positive experiences to promote loyalty within and without. I orchestrate optimal resource utilization to handle expected operational needs. I am a sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dependable and driven GM with independent approach to handling high-volume customer loads. Well-versed in assisting staff with Brand Standard requirements and conflict resolution. Excellent relationship-builder and multitasker always ready to support team needs. I am a seasoned professional with 20+ years of extensive management experience. Efficient and industrious individual dedicated to creating an optimal work environment. I continue to be an enthusiastic office professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills with a clear understanding of office organization, multi-tasking requirements of high-pressure positions, the necissity to continue to learn and teach in order to foster a fully committed, involved and dedicated work family . I am motivated to learn, grow and excel in any and all situations.

Skills
  • Performance improvement
  • Client Account Management
  • Training and Development
  • Relationship building
  • Consistently meet goals
  • Exceptional interpersonal communication
  • Deadline-oriented
  • Budgeting
  • Budget administration
  • Recipes and menu planning
  • Documentation and control
  • Expense Reporting
  • Clear oral/written communication
  • Organizational skills
  • Travel coordination
  • Friendly nature
  • Administrative support
  • Excellent multi-tasking ability
  • Team Bonding
  • Account Reconciliation
  • Scheduling
  • Technical Support
  • Database administration
  • Recruitment
  • Team Leadership
  • Conflict Resolution
  • Employee scheduling
  • Effective leader
  • Staff training/development
  • Operations management
  • Verbal and written communication
  • Project Management
  • Coaching and mentoring
  • Policy and Procedure Modification
  • Clerical support
  • Mail handling
  • Bookkeeping
  • Credit and collections
  • Office management
  • Strategic Planning
  • Staff Management
  • Payroll and budgeting
  • Program Management
  • Office administration
  • Documentation expertise
Work History
General Manager, 05/2018 to Current
Catalent Pharma Solutions, Inc.California, MD,
  • Maximized efficiency by coaching and mentoring 30+ personnel on Brand Stndards, industry practices, company procedures and OnQ Hotel Operating system.
  • Received superior customer service satisfaction scores for 7 consecutive quarters.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Worked directly with management, Executive Housekeeper, and Lead Engineer departments to brainstorm, discuss strategy and mitigate productivity, maintenance and cleanliness issues.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Trained, coached and mentored staff to support smooth adoption of new Brand Standards as well as hotel implemted policies and procedures.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Adveritsing Director, 03/2017 to 05/2018
PhunwareGurnee, IL,
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Assisted leadership with launch of start-up to achieve web based advertising avenues.
  • Developed and maintained positive relationships with customers.
  • Wrote engaging and creative press releases for each promotion.
  • Implemented contests and sweepstakes, including rules, contracts and revenue-generating strategies.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Developed campaigns, led design and tracked results.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Liaised between accountholders and representatives to resolve issues and maintain satisfaction of over 100+ customers.
  • Completed over 30 cold calls per week to bring in new customers, maintaining 20% conversion rate.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Collaborated with media representatives to optimize coverage of special events.
Sales Director, 02/2015 to 03/2017
Planet PropagandaMadison, WI,
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Fostered relationships with customers using comprehensive business evaluations and excellent customer service skills bolstering future sales opportunities.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Effectively secured and negotiated contracts with high-value clients in collaboration with Store Director.
  • Attracted new clientele and developed customer relationships by attending locat product-focused and community events.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Office Manager, 01/2010 to 03/2015
At Your ServiceCity, STATE,
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Compared vendor prices and negotiated for optimal savings.
  • Completed bi-weekly payroll for 30+ employees.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Arranged corporate and office conferences for company employees and guests.
  • Performed billing, collection and reporting functions for office.
  • Maintained computer and physical filing systems.
  • Transcribed dictated files and video recordings.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Created reports and presentations.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, screened and routed incoming calls.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Prepared vendor invoices and processed incoming payments.
Education
High School Diploma: , Expected in 05/1998
Elysian Fields ISD - Elysian Fields, TX,
GPA:

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Resume Overview

School Attended
  • Elysian Fields ISD
Job Titles Held:
  • General Manager
  • Adveritsing Director
  • Sales Director
  • Office Manager
Degrees
  • High School Diploma