General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am a serviced-focused profesional dedicated to giving positive experiences to promote loyalty within and without. I orchestrate optimal resource utilization to handle expected operational needs. I am a sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dependable and driven GM with independent approach to handling high-volume customer loads. Well-versed in assisting staff with Brand Standard requirements and conflict resolution. Excellent relationship-builder and multitasker always ready to support team needs. I am a seasoned professional with 20+ years of extensive management experience. Efficient and industrious individual dedicated to creating an optimal work environment. I continue to be an enthusiastic office professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills with a clear understanding of office organization, multi-tasking requirements of high-pressure positions, the necissity to continue to learn and teach in order to foster a fully committed, involved and dedicated work family . I am motivated to learn, grow and excel in any and all situations.

  • Performance improvement
  • Client Account Management
  • Training and Development
  • Relationship building
  • Consistently meet goals
  • Exceptional interpersonal communication
  • Deadline-oriented
  • Budgeting
  • Budget administration
  • Recipes and menu planning
  • Documentation and control
  • Expense Reporting
  • Clear oral/written communication
  • Organizational skills
  • Travel coordination
  • Friendly nature
  • Administrative support
  • Excellent multi-tasking ability
  • Team Bonding
  • Account Reconciliation
  • Scheduling
  • Technical Support
  • Database administration
  • Recruitment
  • Team Leadership
  • Conflict Resolution
  • Employee scheduling
  • Effective leader
  • Staff training/development
  • Operations management
  • Verbal and written communication
  • Project Management
  • Coaching and mentoring
  • Policy and Procedure Modification
  • Clerical support
  • Mail handling
  • Bookkeeping
  • Credit and collections
  • Office management
  • Strategic Planning
  • Staff Management
  • Payroll and budgeting
  • Program Management
  • Office administration
  • Documentation expertise
Work History
General Manager, 05/2018 to Current
Catalent Pharma Solutions, Inc.California, MD,
  • Maximized efficiency by coaching and mentoring 30+ personnel on Brand Stndards, industry practices, company procedures and OnQ Hotel Operating system.
  • Received superior customer service satisfaction scores for 7 consecutive quarters.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Worked directly with management, Executive Housekeeper, and Lead Engineer departments to brainstorm, discuss strategy and mitigate productivity, maintenance and cleanliness issues.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Trained, coached and mentored staff to support smooth adoption of new Brand Standards as well as hotel implemted policies and procedures.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Adveritsing Director, 03/2017 to 05/2018
PhunwareGurnee, IL,
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Assisted leadership with launch of start-up to achieve web based advertising avenues.
  • Developed and maintained positive relationships with customers.
  • Wrote engaging and creative press releases for each promotion.
  • Implemented contests and sweepstakes, including rules, contracts and revenue-generating strategies.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Developed campaigns, led design and tracked results.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Liaised between accountholders and representatives to resolve issues and maintain satisfaction of over 100+ customers.
  • Completed over 30 cold calls per week to bring in new customers, maintaining 20% conversion rate.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Collaborated with media representatives to optimize coverage of special events.
Sales Director, 02/2015 to 03/2017
Planet PropagandaMadison, WI,
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Fostered relationships with customers using comprehensive business evaluations and excellent customer service skills bolstering future sales opportunities.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Effectively secured and negotiated contracts with high-value clients in collaboration with Store Director.
  • Attracted new clientele and developed customer relationships by attending locat product-focused and community events.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Office Manager, 01/2010 to 03/2015
At Your ServiceCity, STATE,
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Compared vendor prices and negotiated for optimal savings.
  • Completed bi-weekly payroll for 30+ employees.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Arranged corporate and office conferences for company employees and guests.
  • Performed billing, collection and reporting functions for office.
  • Maintained computer and physical filing systems.
  • Transcribed dictated files and video recordings.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Created reports and presentations.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, screened and routed incoming calls.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Prepared vendor invoices and processed incoming payments.
High School Diploma: , Expected in 05/1998
Elysian Fields ISD - Elysian Fields, TX,

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Elysian Fields ISD
Job Titles Held:
  • General Manager
  • Adveritsing Director
  • Sales Director
  • Office Manager
  • High School Diploma