Business-conscious General Manager bringing over 18 years of experience in Lawn Care industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Sales team development
Cross-functional team management
Performance improvements
Supervision and training
Client relations
Networking abilities
Salary structure/compensation analysis
Customer relationship management
Customer retention
Cost analysis and savings
Budgeting and cost control strategies
Vendor relationships
Sales planning and implementation
Calm under pressure
Leadership and team building
Team building and motivation
Experience
General Manager, 03/2021 - Current Ce Power – Houston, TX,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
Tracked monthly sales to generate reports for business development planning.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Managed quality control and maintained high level of customer satisfaction.
Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
Inspected equipment and systems to identify issues and reported problems to repair technicians.
Completed logs and job reports for completed and pending service calls at shift end.
Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Prepared operational reports and provided information to supervisors.
Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
Checked for leaks and defects on vacuum and mechanical assemblies.
Monitored and logged all parts and devices used on each service call.
Dealt with 25 customers daily regarding customer complaints, troubleshooting issues and purchase recommendations.
Sales Representative, 01/2004 - 05/2006 Carolina Power & Light Co – Phoenix, AZ,
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Demonstrated product features to align with customer needs.
Prepared and processed contracts and order forms for new and existing customers.
Reorganized routes and schedules in territory to maximize efficiency.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
Developed key customer relationships to increase sales.
Achieved monthly sales exceeding $25,000.
Aviation Electronics Technician, 12/1996 - 12/1999 State Of Nebraska – Ashland, NE,
Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
Verified proper functioning of aircraft electrical systems.
Conducted functional tests to check operation and calibration of test stations, components equipment and systems.
Analyzed circuitry and physically checked wiring and operation of electronic parts, units and system components to locate malfunction causes found during testing.
Performed electrical and mechanical repair operations consisting of disassembly and assembly of units.
Recorded results of repair and modification actions and accounted for time required to perform each task on service worksheets.
Examined units for defective parts or conditions causing impairment or prevention of proper equipment operation.
Aligned and adjusted complex electrical components on tested units to support proper functioning of electrical circuits.
Interpreted flight test data to diagnose malfunctions and system performance problems.
Verified repairs or modifications performed on equipment conformed to company quality and workmanship standards.
Prioritized time to meet production needs assigned by senior techs, leads and management.
Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
Evaluated quality of all maintenance and installation work and documented changes.
Repaired or installed new wiring, boxes, antennas and other system pieces.
Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
Completed in-depth visual and manual inspections of all electrical components.
Operated testing tools and gauges, including ohmmeters, ammeters and time domain reflectometers.
Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
Education and Training
High School Diploma: , Expected in 06/1996 - West Mecklenburg High School - Charlotte, NC GPA:
National Vocational Technical Honors Society Member
Fellowship of Christian Athletes Member.
Scholar Athlete Member
Certification: Basic Electronics, Expected in 04/1997 - USMC Aviation Electronics A School - Pensacola, FL, GPA:
Certification: Advanced And Aircraft Electronics, Expected in 03/1998 - USMC Aviation Electronics C School - Virginia Beach, VA, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Led team to achieve Sales and Production Goals, earning recognition from upper management and financial reward.
Veteran of the Year - 2021
Marine of the Year - 2021
Certifications
Sandler Sales Training - 2019
Sandler Sales Mastery - 2020
Sandler Sales Management - 2020
Sandler Leaders for Organizational Excellence - 2019-2021
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
