Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Successful at resolving complex issues by working closely with employees, suppliers and customers.

  • Supervision and training
  • Financial document control
  • Staff training and development
  • Calm under pressure
  • Data review
  • Customer retention
  • Profit and loss accountability
  • Packaging and sanitation
  • Employee scheduling
  • Communication skills
  • Leadership and team building
  • Recruiting and hiring
  • Team collaboration
  • Public speaking
  • Document management
  • Patient and cool headed
08/2019 to 11/2019 General Manager Chenega Corporation | Batavia, IL,

Opened and operated a seasonal holiday store which included 2 months of general manager training

  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Hired, coached and mentored team of 25 sales representatives.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained over 25 employees on business principles, best practices, protocol and system usage.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented effective customer service surveys to encourage feedback.
05/2018 to 08/2018 Intern Russell Investments | Milwaukee, WI,
  • Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
  • Gathered market research data and entered into Microsoft Excel to generate reports.
  • Organized events for 30 attendees to raise money and increase company awareness.
  • Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
09/2016 to 11/2016 Assistant Manager Marcus Corporation | Addison, IL,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated daily tasks to team members to optimize group productivity.
  • Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted General Manager in evaluating employee performance and cultivating improvement initiatives.
10/2012 to 01/2015 Cashier Circle K Stores, Inc. | Geneva, FL,
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Expected in 05/2015 High School Diploma | Santa Fe High School, Santa Fe, New Mexico, GPA:
Expected in | Business Administration And Accounting Southwestern Indian Polytechnic Institute, Albuquerque, New Mexico, GPA:
Expected in | Business Administration And Accounting Santa Fe Community College, Santa Fe, New Mexico, GPA:

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School Attended

  • Santa Fe High School
  • Southwestern Indian Polytechnic Institute
  • Santa Fe Community College

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  • High School Diploma
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