Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Ambitious and results-oriented General Manager with over 3 years of experience, who is a progress-driven planner adept at building and retaining high-performing teams. Earned promotions following superior performance and demonstrated ability to quickly learn and master complex concepts.
- Microsoft Word
- Excel
- PowerPoint
- Internet Explorer
- Chrome
- Firefox
- Adobe Photoshop
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- Forklift
- Dispense propane
- Hitch, wiring, and brake controller installations
- Replace tire on rim
- Change tires on vehicles
- Repair minor household fixes (garbage disposals & washer issues)
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10/2014 to 06/2017 General Manager Chenega Corporation – Groton, MA,
Also CSR & ASM job experiences
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained organized, safe and clean center to keep productivity high and maximize customer satisfaction
- Held monthly meetings with employees to identify techniques to overcome sales obstacles
- Authored company rules and regulations, employee handbook, and performance review process
- Hit targeted monthly goals for box/hitch sales & rental dispatches
04/2014 to 10/2014 Assistant Store Manager Rural King – Monticello, IN,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Onboarded new employees, including training, mentoring and new hire documentation
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Coached team on effective upselling and cross-selling methods
- Completed forklift operator training annually, provided by company
- Maintained forklift equipment to ensure proper functioning of the equipment
- Assisted in U-box loading and unloading off shipping trucks to storage warehouse
- Used forklift and pallet jack to organize U-Box storage area
- Repair U-Box (wooden) containers
01/2013 to 03/2014 Parts Manager Alamo Group – Sanford, FL,
- Order and stock all parts, materials, tools and supplies
- Used an ARMS system to communicate parts needed for specific equipment & mechanic
- Cross referenced part numbers
- Maintain inventory levels on computer
- Stock parts specific bins
- Deliver parts mechanics
- Record use of parts on repair statements
- Returned unused/old parts and cores to vendors for credit
- Inspected tires for warranty issues
- Replaced 14“ & 16” tires on rims
- Shopped for around best priced parts
06/2010 to 01/2013 Customer Service Representative Forsyth County, Georgia – Cumming, GA,
- Opened & closed store alone
- Made bank deposits
- Handled cash, checks, and credit card payments
- Completed (weekly/monthly) training and maintained knowledge by participating in on-line and hands on educational and training opportunities
- Making reservations for truck, trailer, U-Box, and storage rooms
- Chose right equipment for each customer/move
- Used POS system to rent out equipment
- Described rental procedures to customers, thoroughly explaining details and care of equipment
- Assisted customers in finding the right moving company that fit their needs
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customers’ concerns on reservations and/or housing delays, resolved in a timely matter
- Served customers in person, on the telephone, and VIA email & chat
- Inspect U-Haul Trucks, trailers & towing equipment
- Cleaned rental equipment
- Dispense propane
- Repaired small fixes - lights, trailer wiring, chains, and replaced tires
- Installed trailer hitches, trailer wiring, brake controllers (quick connect and hard wired), installed wheel chair lifts, backup cameras and wiring/lights on customer’s personal trailers
- Diagnosed wiring (lights) issues in all rental equipment, customer vehicles, and customer trailers
Expected in 05/2010 High School Diploma:
Mary Carroll High School - Corpus Christi, TX
GPA:
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