Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Ambitious and results-oriented General Manager with over 3 years of experience, who is a progress-driven planner adept at building and retaining high-performing teams. Earned promotions following superior performance and demonstrated ability to quickly learn and master complex concepts.

  • Microsoft Word
  • Excel
  • PowerPoint
  • Internet Explorer
  • Chrome
  • Firefox
  • Adobe Photoshop
  • Forklift
  • Dispense propane
  • Hitch, wiring, and brake controller installations
  • Replace tire on rim
  • Change tires on vehicles
  • Repair minor household fixes (garbage disposals & washer issues)
Work History
10/2014 to 06/2017
General Manager Chenega Corporation Groton, MA,

Also CSR & ASM job experiences

  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Maintained organized, safe and clean center to keep productivity high and maximize customer satisfaction
  • Held monthly meetings with employees to identify techniques to overcome sales obstacles
  • Authored company rules and regulations, employee handbook, and performance review process
  • Hit targeted monthly goals for box/hitch sales & rental dispatches
04/2014 to 10/2014
Assistant Store Manager Rural King Monticello, IN,

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Coached team on effective upselling and cross-selling methods
  • Completed forklift operator training annually, provided by company
  • Maintained forklift equipment to ensure proper functioning of the equipment
  • Assisted in U-box loading and unloading off shipping trucks to storage warehouse
  • Used forklift and pallet jack to organize U-Box storage area
  • Repair U-Box (wooden) containers
01/2013 to 03/2014
Parts Manager Alamo Group Sanford, FL,
  • Order and stock all parts, materials, tools and supplies
  • Used an ARMS system to communicate parts needed for specific equipment & mechanic
  • Cross referenced part numbers
  • Maintain inventory levels on computer
  • Stock parts specific bins
  • Deliver parts mechanics
  • Record use of parts on repair statements
  • Returned unused/old parts and cores to vendors for credit
  • Inspected tires for warranty issues
  • Replaced 14“ & 16” tires on rims
  • Shopped for around best priced parts
06/2010 to 01/2013
Customer Service Representative Forsyth County, Georgia Cumming, GA,
  • Opened & closed store alone
  • Made bank deposits
  • Handled cash, checks, and credit card payments
  • Completed (weekly/monthly) training and maintained knowledge by participating in on-line and hands on educational and training opportunities
  • Making reservations for truck, trailer, U-Box, and storage rooms
  • Chose right equipment for each customer/move
  • Used POS system to rent out equipment
  • Described rental procedures to customers, thoroughly explaining details and care of equipment
  • Assisted customers in finding the right moving company that fit their needs
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Addressed customers’ concerns on reservations and/or housing delays, resolved in a timely matter
  • Served customers in person, on the telephone, and VIA email & chat
  • Inspect U-Haul Trucks, trailers & towing equipment
  • Cleaned rental equipment
  • Dispense propane
  • Repaired small fixes - lights, trailer wiring, chains, and replaced tires
  • Installed trailer hitches, trailer wiring, brake controllers (quick connect and hard wired), installed wheel chair lifts, backup cameras and wiring/lights on customer’s personal trailers
  • Diagnosed wiring (lights) issues in all rental equipment, customer vehicles, and customer trailers
Expected in 05/2010
High School Diploma:
Mary Carroll High School - Corpus Christi, TX

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School Attended

  • Mary Carroll High School

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  • Assistant Store Manager
  • Parts Manager
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  • High School Diploma

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