Ambitious and results-oriented General Manager with over 3 years of experience, who is a progress-driven planner adept at building and retaining high-performing teams. Earned promotions following superior performance and demonstrated ability to quickly learn and master complex concepts.
Skills
Microsoft Word
Excel
PowerPoint
Internet Explorer
Chrome
Firefox
Adobe Photoshop
Forklift
Dispense propane
Hitch, wiring, and brake controller installations
Replace tire on rim
Change tires on vehicles
Repair minor household fixes (garbage disposals & washer issues)
Work History
10/2014 to 06/2017
General ManagerChenega Corporation – Groton, MA,
Also CSR & ASM job experiences
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Maintained organized, safe and clean center to keep productivity high and maximize customer satisfaction
Held monthly meetings with employees to identify techniques to overcome sales obstacles
Authored company rules and regulations, employee handbook, and performance review process
Hit targeted monthly goals for box/hitch sales & rental dispatches
04/2014 to 10/2014
Assistant Store ManagerRural King – Monticello, IN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Onboarded new employees, including training, mentoring and new hire documentation
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
Coached team on effective upselling and cross-selling methods
Completed forklift operator training annually, provided by company
Maintained forklift equipment to ensure proper functioning of the equipment
Assisted in U-box loading and unloading off shipping trucks to storage warehouse
Used forklift and pallet jack to organize U-Box storage area
Repair U-Box (wooden) containers
01/2013 to 03/2014
Parts ManagerAlamo Group – Sanford, FL,
Order and stock all parts, materials, tools and supplies
Used an ARMS system to communicate parts needed for specific equipment & mechanic
Cross referenced part numbers
Maintain inventory levels on computer
Stock parts specific bins
Deliver parts mechanics
Record use of parts on repair statements
Returned unused/old parts and cores to vendors for credit
Inspected tires for warranty issues
Replaced 14“ & 16” tires on rims
Shopped for around best priced parts
06/2010 to 01/2013
Customer Service RepresentativeForsyth County, Georgia – Cumming, GA,
Opened & closed store alone
Made bank deposits
Handled cash, checks, and credit card payments
Completed (weekly/monthly) training and maintained knowledge by participating in on-line and hands on educational and training opportunities
Making reservations for truck, trailer, U-Box, and storage rooms
Chose right equipment for each customer/move
Used POS system to rent out equipment
Described rental procedures to customers, thoroughly explaining details and care of equipment
Assisted customers in finding the right moving company that fit their needs
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Addressed customers’ concerns on reservations and/or housing delays, resolved in a timely matter
Served customers in person, on the telephone, and VIA email & chat
Repaired small fixes - lights, trailer wiring, chains, and replaced tires
Installed trailer hitches, trailer wiring, brake controllers (quick connect and hard wired), installed wheel chair lifts, backup cameras and wiring/lights on customer’s personal trailers
Diagnosed wiring (lights) issues in all rental equipment, customer vehicles, and customer trailers
Education
Expected in 05/2010
High School Diploma: Mary Carroll High School - Corpus Christi, TX GPA:
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