General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

An adaptable and results-driven Business Leader with a strong background in product management, acquisitions, business development, marketing, strategic planning, transformational leadership, and key relationship management.

Profitability is ensured by developing new customers, enhancing revenue growth, and reducing operational costs. By successfully utilizing analytical, interpersonal and consulting skills, able to execute strategic plans, develop solid business relationships, and effectively manage cross functional teams.

A True Leader offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Driven to exceed sales goals and corner the market.

Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments

Won Chairman Club award in 2002, 2003, 2005, 2006, 2007 (Iron Mountain) and 2013 (Wurth Wood)

Executed turn-around and achieved first operating profitability for a State level business unit

Recorded 400% increase in sales output over a 24 month period

Acquired and integrated 12 businesses over a 3 year period

Professional Experience
01/2013 to Current General Manager Chewy | Bellevue, WA,
  • Brought into the role with a clear mandate to stabilize the effectiveness of the business unit with an eye on aggressively pursuing market share. This is a hands-on leadership role where I am able to directly engage with all aspects of the organization on daily basis. Direct reports include 7 Sales Representatives, 1 Operations Manager & 1 Finance/Credit Manager. The role is accountable for the effective performance of all aspects of the business units including outside & inside sales, warehouse operations, fleet performance, inventory control, safety, credit, and personnel.
  • 30% increase in completed sales appointments driving an increase in gross sales and margin achievement.
  • 200 basis point improvement in Gross Margin due to increased emphasis placed on solutions selling.
  • In 2013 & 2014, achieved the first & second annual operating profits for a branch that has been operating for since 2005.
  • Improved inventory turn to 7x annual while simultaneously increasing warehouse item count by 30%.
01/2009 to 01/2012 Vice President of Sales - Southeast Region State Of Nevada | Minden, NV,
  • Held full quota and budget responsibility for field sales activities and results in Southeast Region, consisting of nine states and Puerto Rico. Built and maintained high-performing sales organization during period of structural change as company converted to silo business model to support aggressively growing business, with emphasis on organic market penetration. Managed activities of six district sales managers overseeing 11 inside sales executives, 3 account executives, and 38 outside sales executives. Oversaw indirect reports comprising of five district operations managers overseeing 5 account managers, 9 operations supervisors, 13 office managers, and 95 customer service representatives.
  • Co-ownership of P&L with VP of Operations, generating in excess of $35,000,000 in total revenues and $10,000,000 EBITDA.
  • Generated $7,500,000 recurring revenues upon integrating three acquired businesses in Knoxville, Mobile, and Jacksonville.
  • Reduced client loss from 22% to 11% by expanding scope, level, and caliber of client service.
  • Generated $300,000 in annual recurring revenues by personally prospecting, qualifying, and closing three opportunities.
  • Expanded regional sales head count from 28 to 58 while improving sales representatives' quota performance by more than 55%.
  • Accelerated career advancement of top-caliber sales professionals and developed and promoted two sales managers to district sales managers and one district sales manager to North American sales trainer.
  • Recruited, selected, and trained four new district sales managers to own local sales efforts and fully staffed organization within six months of executing structural changes.
  • Participated in trade shows and conferences, and supported and promoted regular sales contests and incentives to reinforce programs and areas of attention.
  • Managed three national accounts and renegotiated contracts for all with price points in line with company expectations.
01/2008 to 01/2009 Principal Chewy | Minneapolis, MN, Spearheaded acquisition integration strategy in document-scanning industry for client in Southern California seeking to expand geographical presence. Generated $900,000 in recurring revenues by closing three acquisitions in two new markets within nine months. Developed prospect list of acquisition candidates for company.
01/2000 to 01/2008 Vice President, Southern California Market Ascension Health | Indianapolis, IN,
  • Turned around business unit operating from 47 locations and with truck fleet of more than 75 units. Directed three general managers, a client relations manager, a finance manager, and two sales managers, providing daily leadership to 500 line employees across all business functions. Established clarity of vision and instilled sense of accountability among team leaders. Adopted standard work processes across lines of business.
  • Improved EBITDA from 24% to 31% while simultaneously increasing revenue from $65,000,000 to $150,000,000.
  • Delivered four-year revenue and EBITDA growth within top 10% of company.
  • Increased revenues $55,000,000 over seven-year period through combination of acquisitions, client-retention improvements, and consolidation of separate product lines.
  • Integrated 10 acquisitions without significant loss of acquired clients, employees, or goodwill.
  • Won Chairman's Club award for top revenue growth to budget in 2002, 2003, 2005, 2006, and 2007.
  • Sold and negotiated separate long-term contracts representing $4,000,000 each in annual recurring revenues with major movie studio and large bank.
  • Expanded from one to four product lines and brought in $29,000,000 in recurring revenues by performing due diligence and acquiring seven shredding companies, two records storage companies, and an imaging company.
  • Negotiated three separate collective bargaining agreements, represented by three different Teamsters' locals, with zero labor interruptions.
  • Allowed clients immediate access to proof of delivery or pickup information by deploying hand-held technology for drivers.
01/1999 to 01/2000 General Manager IRON MOUNTAIN INCORPORATED | City, STATE, Led and consolidated combined businesses to single local headquarters. Held full P&L accountability for $45,000,000 business with 200 employees, 900 clients, and 30-truck fleet. Negotiated new contracts with four of top six accounts in Seattle market. Began cross-training program to allow for running business on legacy operating platforms. Increased unit rates in excess of inflationary rates and secured commitments from three to five years. Managed seven direct reports. PIERCE LEAHY ARCHIVES, Calgary, Alberta, Canada & Seattle WA, General Manager, 1996-1999. Held full general management authority and P&L accountability for business functions at 150-employee company with 800 clients and 20-truck fleet. Led business during period of change and rapid growth from $10,000,000 to $25,000,000 following the acquisition of two companies in the Calgary market. Integrated and optimized business, and retained 100% of clients following acquisitions. Worked closely with clients, in consideration of internal process changes, to ensure client satisfaction. Hired sales manager to lead combined sales efforts.
01/1990 to 01/1996 President INFO-STOR BUSINESS ARCHIVES | City, STATE, Built records and storage management company from start-up to 75 employees, three offices, 500 clients, and $9,000,000 in annual revenues. Grew business completely and organically, and personally closed sales transactions from 1990 to 1992. Engaged in all facets of operations. Reported directly to advisory board of three other equity partners. Negotiated aspects of company's sale to Pierce Leahy.
Expected in 1987 Bachelor of Commerce | Commerce UNIVERSITY OF CALGARY, Calgary, Alberta GPA:

UNIVERSITY OF CALGARY, Calgary, Alberta, Canada, Bachelor of Commerce, 1987

Professional Affiliations
Won Chairman's Club award for top revenue growth to budget in , , 2005, 2006, and 2007
Participated in trade shows and conferences, and supported and promoted regular sales contests and incentives to reinforce programs and areas of attention
Sales, Clients, Operations, Contracts, Budget, Sales Managers, Excellent Multitasker, Finance, Simultaneously, Access, Award, Client Relations, Drivers, Due Diligence, Imaging, Facets, Storage Management, Inside Sales, Sales Representatives, Closing, Sales Manager, Accounts And, Customer Service, District Sales, Field Sales, National Accounts, Of Sales, Outside Sales, Prospecting, Quota, Receptionist, Regional Sales, Retail Sales, Sales Activities, Sales Contests, Sales Organization, Sales Professionals, Accountable For, Basis, Credit, Gross Sales, Increase, Inventory, Inventory Control, Market Share, Operations Manager, Sales And, Solutions, Warehouse Operations, Integration, Integrator, Scanning, Accountability For, Accounts In, Satisfaction, Training, Business Development, Detail-oriented, Marketing, Product Management, Relationship Management,, Strategic Planning

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
Job Titles Held:
  • General Manager
  • Vice President of Sales - Southeast Region
  • Principal
  • Vice President, Southern California Market
  • General Manager
  • President
  • Bachelor of Commerce