Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic leader with 3 years of experience scheduling, leading and improving employees . Strategic in managing.training, and customer relations. Focused on motivating staff and working with diverse personality types by listening and effective training to drive improvements.

Skills
  • Relationship Building
  • Goal attainment
  • Staff training/development
  • Employee scheduling
Work History
12/2012 to 05/2016
General Manager Chewy Lewisberry, PA,
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Received superior customer service satisfaction scores for 3 consecutive years.
  • Held monthly meetings with Supervisors to identify techniques to overcome sales obstacles.
  • Maintained organized, safe and clean Dominos facility to keep productivity high and maximize customer satisfaction.
  • Created, managed and executed Sales and communicated company vision and objectives to motivate teams.
  • Increased sales by establishing goals, and overseeing performance and Out the door times.
  • Evaluated and enhanced more training programs to strengthen operations and achieve faster out the door times through commuicating and faster load times.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
08/2009 to 10/2013
Office Manager Quinstreet Portland, OR,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Created and finalized contracts for painting estimate deals with customers.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Arranged office conferences for all company employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews .
  • Integrated some steps into company processes to improve operations and manage work orders and price changes.
  • Produced high-quality documents, and spreadsheets for the company to use for keeping track of Customer Call Logs, Advertisements, and Sales totals.
  • Communicated company objective through regular correspondence and scheduled status updates.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Oversaw office inventory, including but not limited to ordering and stocking up on office supplies and paint colors for clients and paint crew members.
  • Provided proper scheduling of clients, ensuring enough time for the estimator and client to go over any questions about the estimate.
  • Prepared estimator invoices and processed any incoming payments on completed jobs.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained computer and physical filing systems.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Received, screened and routed incoming calls.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coordinated special projects and managed schedules.
  • Met challenging quotas for productivity and accuracy of work.
  • Solved problems timely and effectively, ensuring customer satisfaction.
02/2012 to 04/2013
Janitorial Contractor Scrubs Cleaning City, STATE,
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Monitored priorities and strategically delegating tasks to promote timely completion.
  • Maintained daily facility operations.
  • Supervised scheduling, training and performance monitoring.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Increased customer satisfaction by resolving cleaning issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Followed all policies, regulations, dress codes and schedules.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Supported needs of Janitorial work with skill and efficiency.
  • Resolved cleaning problems, improved operations and provided exceptional client support.
Education
Expected in 05/2004
High School Diploma:
Rockwall-Heath High School - Heath, TX
GPA:

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Resume Overview

School Attended

  • Rockwall-Heath High School

Job Titles Held:

  • General Manager
  • Office Manager
  • Janitorial Contractor

Degrees

  • High School Diploma

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