Enthusiastic leader with 3 years of experience scheduling, leading and improving employees . Strategic in managing.training, and customer relations. Focused on motivating staff and working with diverse personality types by listening and effective training to drive improvements.
Skills
Relationship Building
Goal attainment
Staff training/development
Employee scheduling
Work History
12/2012 to 05/2016
General ManagerChewy – Lewisberry, PA,
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Received superior customer service satisfaction scores for 3 consecutive years.
Held monthly meetings with Supervisors to identify techniques to overcome sales obstacles.
Maintained organized, safe and clean Dominos facility to keep productivity high and maximize customer satisfaction.
Created, managed and executed Sales and communicated company vision and objectives to motivate teams.
Increased sales by establishing goals, and overseeing performance and Out the door times.
Evaluated and enhanced more training programs to strengthen operations and achieve faster out the door times through commuicating and faster load times.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
08/2009 to 10/2013
Office ManagerQuinstreet – Portland, OR,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Handled all incoming business and client requests for information.
Created and finalized contracts for painting estimate deals with customers.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Arranged office conferences for all company employees
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews .
Integrated some steps into company processes to improve operations and manage work orders and price changes.
Produced high-quality documents, and spreadsheets for the company to use for keeping track of Customer Call Logs, Advertisements, and Sales totals.
Communicated company objective through regular correspondence and scheduled status updates.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Oversaw office inventory, including but not limited to ordering and stocking up on office supplies and paint colors for clients and paint crew members.
Provided proper scheduling of clients, ensuring enough time for the estimator and client to go over any questions about the estimate.
Prepared estimator invoices and processed any incoming payments on completed jobs.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained computer and physical filing systems.
Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Increased team productivity by reorganizing office supplies and protocols.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Received, screened and routed incoming calls.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Recruited and hired qualified candidates for vacant and new positions.
Handled client correspondence and tracked records to foster office efficiency.
Coordinated special projects and managed schedules.
Met challenging quotas for productivity and accuracy of work.
Solved problems timely and effectively, ensuring customer satisfaction.
02/2012 to 04/2013
Janitorial ContractorScrubs Cleaning – City, STATE,
Supervised daily operations, including employee performance, preventive maintenance and safety.
Monitored priorities and strategically delegating tasks to promote timely completion.
Maintained daily facility operations.
Supervised scheduling, training and performance monitoring.
Coordinated daily workflow through task prioritization and concise scheduling.
Increased customer satisfaction by resolving cleaning issues.
Maintained excellent attendance record, consistently arriving to work on time.
Followed all policies, regulations, dress codes and schedules.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Supported needs of Janitorial work with skill and efficiency.
Resolved cleaning problems, improved operations and provided exceptional client support.
Education
Expected in 05/2004
High School Diploma: Rockwall-Heath High School - Heath, TX GPA:
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