Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic leader with 3 years of experience scheduling, leading and improving employees . Strategic in managing.training, and customer relations. Focused on motivating staff and working with diverse personality types by listening and effective training to drive improvements.
- Relationship Building
- Goal attainment
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- Staff training/development
- Employee scheduling
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12/2012 to 05/2016 General Manager Chewy – Lewisberry, PA,
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Received superior customer service satisfaction scores for 3 consecutive years.
- Held monthly meetings with Supervisors to identify techniques to overcome sales obstacles.
- Maintained organized, safe and clean Dominos facility to keep productivity high and maximize customer satisfaction.
- Created, managed and executed Sales and communicated company vision and objectives to motivate teams.
- Increased sales by establishing goals, and overseeing performance and Out the door times.
- Evaluated and enhanced more training programs to strengthen operations and achieve faster out the door times through commuicating and faster load times.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
08/2009 to 10/2013 Office Manager Quinstreet – Portland, OR,
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Handled all incoming business and client requests for information.
- Created and finalized contracts for painting estimate deals with customers.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Arranged office conferences for all company employees
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews .
- Integrated some steps into company processes to improve operations and manage work orders and price changes.
- Produced high-quality documents, and spreadsheets for the company to use for keeping track of Customer Call Logs, Advertisements, and Sales totals.
- Communicated company objective through regular correspondence and scheduled status updates.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory, including but not limited to ordering and stocking up on office supplies and paint colors for clients and paint crew members.
- Provided proper scheduling of clients, ensuring enough time for the estimator and client to go over any questions about the estimate.
- Prepared estimator invoices and processed any incoming payments on completed jobs.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Maintained computer and physical filing systems.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Increased team productivity by reorganizing office supplies and protocols.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Received, screened and routed incoming calls.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Recruited and hired qualified candidates for vacant and new positions.
- Handled client correspondence and tracked records to foster office efficiency.
- Coordinated special projects and managed schedules.
- Met challenging quotas for productivity and accuracy of work.
- Solved problems timely and effectively, ensuring customer satisfaction.
02/2012 to 04/2013 Janitorial Contractor Scrubs Cleaning – City, STATE,
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Monitored priorities and strategically delegating tasks to promote timely completion.
- Maintained daily facility operations.
- Supervised scheduling, training and performance monitoring.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Increased customer satisfaction by resolving cleaning issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Followed all policies, regulations, dress codes and schedules.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Supported needs of Janitorial work with skill and efficiency.
- Resolved cleaning problems, improved operations and provided exceptional client support.
Expected in 05/2004 High School Diploma:
Rockwall-Heath High School - Heath, TX
GPA:
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