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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Focus

Motivated, proven performer in retail management, operations, buying, commission sales, and merchandising in Big Box and Specialty Stores. Desire a fast track career progression. Committed to profitability and optimizing a customer's positive purchasing expedience. Diplomatic and tactful with clients, customers and personnel on all levels.

  • Thrive in deadline driven team environment and self directed.
  • Flexible, versatile and able to maintain composure and decorum under pressure.
  • Sought out and launched new product lines, created packaging, marketing and negotiated strategic exclusivity provision.
  • Launched two new stores and assisted in buying, set up recruitment, hiring and training.
  • Hosted and represented companies at numerous product launches and seminars. In person and television.
  • Created specialty promotions and philanthropic venues.
Summary of Skills
  • Customer service, problem solving, conflict resolution.
  • Talent accusation, retention and training.
  • Computer knowledge
  • State Compliance regulations
  • Creating / Managing Budgets
  • Inventory management
  • Marketing / Social media development
  • Merchandising
  • Strategic planning
Achievements
  • WESTERN REGIONAL SALES WINNER, BIG BOX, LED TEAM TO FIRST PLACE OUT OF 350 STORES.
  • WESTERN REGIONAL SALES WINNER, BIG BOX, LED DISTRICT LAUNCH, FIRST PLACE OUT OF 350 STORES, LED PROJECT FOR THREE MONTHS, 10 STORES, WITH A TEAM OF 28.
  • NATIONAL LANCOME COSMETIC SALES WINNER, LEAD TEAM TO HIGHEST SALES INCREASE OVER LY AMONG SPECIALITY STORES.
  • ON TEAM WHICH LAUNCED MAC COSMETICS IN US.
  • TOP 10 INDIVUIAL COMMISSION SALES FOR YEAR IN Design FRANCHISE.
  • CREATED SALES PRESDENTATION FORMAT INCREASEING FRANCHISES CLOSE RATIO FROM 65% TO 95%.
Professional Experience
05/2015 to 10/2015
General Manager Chs, Inc. Kennedy, MN,
  • Implemented best practices for customer service reducing issues by 75% in less than six months.
  • Increased sales 20% over LY, while traffic was down 12% over LY. June start of new fiscal year.
  • Ran a 48%GM YTD while district was at 40%.
  • Launched new grassroots marketing hosting HOUZZ event. increased foot traffic by 10% company district down 18% and company down 20%
  • Hostile take over in progress. New and middle management cuts.
05/2014 to 05/2015
Gold Star Furnishing Consultant Edible Arrangements Warren, MI,
  • Personal close ratio average 24+%, franchise 14%.
  • One month Highest PI at $991 and personal monthly average PI of $600. Company average $450.
  • Top 10 in commission sales for franchise 2015.
11/2010 to 07/2013
Store Manager Lowe's Companies, Inc. Houma, LA,
  • Increased store sales 20% over LY. Company ran 8% increase over LY.
  • Daily operations, recruitment, training, staff development, payroll, employee assessments, resulting in highest staff retention in company.
  • Promoted 2 associates into management and two to Designer.
  • Designed sales presentation format using Pinterest, implemented franchise wide (7 stores) now being tested by La-Z-Boy National.
  • Results for Roseville location increased design close ratio in store from 60% to 99.9%; average sale for a design project went from $6.0 to $12.0. Franchise wide close ratio from 55% to 90% average ticket from $4 to $9,000. Company increase sales of TRLA (high profitability segment) from 3% to 15%.
  • Increased Roseville location customer service scores 50% the first year and 33% the following.
  • Generated analysis for driving business goals to regional manager.
02/2005 to 10/2010
Specialty Assistant Store Manager THE HOME DEPOT Sacramento, Roseville, Placerville, Folsom City, STATE,
  • Direct Areas of Responsibility: Kitchen Design, Flooring, Appliances, Mill Works, Window Decor, Installations and Pro Desk. Managed 65+ specialists 230 Associates.
  • Largest store volume in Sacramento region 96 million, annually.
  • Recruitment, performance appraisals, training, individual professional development and scheduling.
  • Reduced shrink below 7% through Inventory management - Ensured compliance with all State regulatory policies and procedures.
  • Sales 20% above plan during tough housing market.
  • Identified untapped opportunity, created marketing program, $1million in sales over plan of $450,000 ranking 4th nationally.
  • Developed sales strategies, to achieve 20% increased sales over LY.
10/1990 to 09/1993
Sales Manager - Design Consultant ETHAN ALLEN City, STATE,
  • Created and implemented customer satisfaction and talent retention program.
  • Launched new store location and new computer systems.
  • Directed and supervised Designers.
  • Monitored Designer's projects.
  • Top sales Design Consultant, commission sales.
1986 to 09/1990
Buyer, Department Manager, Sales Nordstrom City, STATE,

Buyer: West San Francisco Bay, 4 stores, 8 Managers, 120 Associates.

  • Annual budgeting and forecasting, inventory planning, coordination with marketing and sales initiatives.
  • Purchasing and inventory control 7 million annually.
  • On 4 person team that launched Mac Cosmetics into the United States and numerous fragrances and smaller cosmetic lines.
  • Analyzed vendor performance and managed profitability.
  • Negotiated vendor contracts and advertising budget program.
  • Promoted eight associates into management and one to Buyer.
  • Managed and led four department managers and 120 associates.
  • Exceptional gross margin performance awards and reduced inventory losses to less than .05% annually in four stores.
  • Created specialty promotions and philanthropic venues for women with breast cancer adopted by company nationally.
  • Designed computer reporting system, improving reporting accuracy and reducing shrink.
Tamara Lonsdale-Hopkins
Expected in
2 years: Business Administration
Chico State - Chico , CA
GPA:

Minor in Design. Specialized coursework in Selling Skills and Techniques and Consultative Selling. Professional speaking. Self supportive. 12 units short of degree.

Expected in
Associate of Arts: General
Ventura Junior College - Ventura, CA
GPA:

Graduated from high school early and started junior college the same year, 79. Worked 32 hour weeks, self supportive.

REFERENCES:

SARA MURDOCK Supervisor at LA-Z-BOY, Store Manager


SHEILIA STRONG Supervisor at LA-Z-Boy, Corporate Operations Officer (COO)


MICEALA BECK Supervisor at the Home Depot, Store Manager


JAKKI JENSEN-Renee Supervisor at Nordstrom, Lead Buyer

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Resume Overview

School Attended

  • Chico State
  • Ventura Junior College

Job Titles Held:

  • General Manager
  • Gold Star Furnishing Consultant
  • Store Manager
  • Specialty Assistant Store Manager
  • Sales Manager - Design Consultant
  • Buyer, Department Manager, Sales

Degrees

  • 2 years
  • Associate of Arts

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