General Manager Resume Example

• Personal close ratio average 24+%, franchise 14%.
• One month Highest PI at $991 and personal monthly average PI of $600. Company average $450.
• Top 10 in commission sales for franchise 2015.

• Increased store sales 20% over LY. Company ran 8% increase over LY.
• Daily operations, recruitment, training, staff development, payroll, employee assessments, resulting in highest staff retention in company.
• Promoted 2 associates into management and two to Designer.
• Designed sales presentation format using Pinterest, implemented franchise wide (7 stores) now being tested by La-Z-Boy National.
• Results for Roseville location increased design close ratio in store from 60% to 99.9%; average sale for a design project went from $6.0 to $12.0. Franchise wide close ratio from 55% to 90% average ticket from $4 to $9,000. Company increase sales of TRLA (high profitability segment) from 3% to 15%.
• Increased Roseville location customer service scores 50% the first year and 33% the following.
• Generated analysis for driving business goals to regional manager.

• Direct Areas of Responsibility: Kitchen Design, Flooring, Appliances, Mill Works, Window Decor, Installations and Pro Desk. Managed 65+ specialists 230 Associates.
• Largest store volume in Sacramento region 96 million, annually.
• Recruitment, performance appraisals, training, individual professional development and scheduling.
• Reduced shrink below 7% through Inventory management - Ensured compliance with all State regulatory policies and procedures.
• Sales 20% above plan during tough housing market.
• Identified untapped opportunity, created marketing program, $1million in sales over plan of $450,000 ranking 4th nationally.
• Developed sales strategies, to achieve 20% increased sales over LY.

• Created and implemented customer satisfaction and talent retention program.
• Launched new store location and new computer systems.
• Directed and supervised Designers.
• Monitored Designer's projects.
• Top sales Design Consultant, commission sales.

Buyer: West San Francisco Bay, 4 stores, 8 Managers, 120 Associates.

• Annual budgeting and forecasting, inventory planning, coordination with marketing and sales initiatives.
• Purchasing and inventory control 7 million annually.
• On 4 person team that launched Mac Cosmetics into the United States and numerous fragrances and smaller cosmetic lines.
• Analyzed vendor performance and managed profitability.
• Negotiated vendor contracts and advertising budget program.
• Promoted eight associates into management and one to Buyer.
• Managed and led four department managers and 120 associates.
• Exceptional gross margin performance awards and reduced inventory losses to less than .05% annually in four stores.
• Created specialty promotions and philanthropic venues for women with breast cancer adopted by company nationally.
• Designed computer reporting system, improving reporting accuracy and reducing shrink.