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General Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
High-energy Hotel Manager highly effective at launching hotels on schedule and within budget while creating efficient and consistent Team members for the property. Natural leader focused on motivating cross-functional teams. Committed to excellence in service. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult guest situations. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.  Looking to develop and progress career with an ambitions and award winning hotel which is looking to recruit a talented professional.
 

Skills
  • General Manager
  • Assistant General Manager
  • Property Support Manager
  • Area Director Assistant
  • Brand management
  • Budgeting and cost control
  • Inventory management systems
  • Operations management
  • Staff development
  • Policy/program development
  • Exceptional customer service
  • Hospitality expertise
Accomplishments
Maintained a Gold/Silver rating for the hotel during all 8 years as Hotel Manager.
Maintained a guest satisfaction rating of top 10 in the country for Marriot Brand.
Experience
General Manager, 10/2015 to Current
Chs, Inc. Pocahontas, IL,
  • Managed, Supervised Hotel Construction/Opening.
  • Managed a 28-room full-service boutique hotel.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Advised managers on organizational policy matters and recommend needed changes.
  • Built financial model for new business unit.
  • Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.
  • Developed and managed online marketing efforts for end consumers (OTA)
Assistant General Manager, 06/2008 to 10/2015
Darden Restaurants, Inc. Lancaster, PA,
  • Responsible for 20-30 Associates Involving all HR Responsibilities (Interviewing, Hiring, Orientations, Scheduling, Payroll, Performance Evaluations, Brand Training & Development, Termination) Develops short and long term financial and operational plans for departments, relating them to the overall hotel objectives.
  • Revenue Management, Forecasting, P&L, Participates In Yearly Budgets Coordinates and oversees capital improvement projects All Account Receivables/Account Payable, Direct Bills, Taxes Purchasing & Inventory, Cost Control, Payroll, Life Safety & Security.
Assistant General Manager, 06/2002 to 06/2008
Darden Restaurants, Inc. Langhorne, PA,
  • Responsible for 20-30 Associates involving all HR Responsibilities (Interviewing, Hiring, Orientations, Scheduling, Payroll, Performance Evaluations, Brand Training & Development, Termination)
  • Developed short and long term financial and operational plans for departments, relating them to the overall hotel objectives. 
  • Monitored room availability using FOSSE/MARSHA PMS systems.
Property Support Manager, 06/2002 to 06/2008
Darden Restaurants, Inc. Lansing, IL,
  • Traveled In/Out Region (Midwest, Eastern, Southeast US) to provide support to both associates and managers to further develop their professional skills and day to day activities to help maximize guest satisfaction and business efficiency.
  • Worked with associates and managers until there was substantial improvement reflected in guest satisfaction scores and quality assurance inspections.
  • Monitored room availability using Marriott FOSSE/MARSHA, Hilton ON-Q
Assistant General Manager, 06/2002 to 06/2008
B.F. Saul Company Hospitality Herndon, VA,
  • Managed, Supervised Hotel Construction/Opening. 
  • Managed a 94-room Corporate hotel.  
  • Responsible for 20-30 Associates Involving all HR Responsibilities (Interviewing, Hiring, Orientations, Scheduling, Payroll, Performance Evaluations, Brand Training & Development, Termination)
  • Develops short and long term financial and operational plans for departments, relating them to the overall hotel objectives.Revenue Management, Forecasting, P&L, Participates In Yearly Budgets Coordinates and oversees capital improvement projects All Account Receivables/Account Payable, Direct Bills, Taxes Purchasing & Inventory, Cost Control, Payroll, Life Safety & Security.
  • Monitored room availability using FOSSE/MARSHA PMS systems.
Front Desk Supervisor / Night Auditor, 06/2000 to 06/2002
Boyne Resorts Lincoln, NH,
  • Greeted and registered guests and issued room keys.
  • Responsible for Guest Services of a 78-room hotel.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Monitored room availability using FOSSE/MARSHA PMS systems.
Guest Service Representative, 10/1999 to 06/2002
Holiday Inn (Columbia Sussex) City, STATE,
  • Greeted and registered guests and issued room keys.
  • Responsible for Guest Services of a 231-room full-service hotel.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Monitored room availability using Encore/Holidex PMS system.

Night Auditor, 04/1999 to 10/1999
Lighthouse Inn Resort On Cape Cod City, STATE,
  • Responsible for the daily transactions of the hotel which included Hotel, Bar & Restaurant Prepared all daily reports for the General Manager (Owner) and department heads.
  • Performed the duties of the guest service representative including check-in, check-out, reservations and assisted with any guest question or concerns.
  • The greatest summer job experienced (www.coolworks.com).
Education and Training
Associate of Science: Hospitality Management, Expected in 2000
to
Sinclair Community College - Dayton, OH
GPA:
High School Diploma: , Expected in 1994
to
Huber Heights Christian Academy - Huber Heights, OH
GPA:
Certifications
  • Payroll ADP (Time Saver)
  • M3 Hotel Accounting
  • MY Pay Solutions​
  • Certificate Marriott Connect-U, Certificate Marriott Foundations of Leadership, Certificate Marriott Spirt To Serve
  • Certified Serv-Safe (F&B), Certified TIPS (Alcohol)

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Resume Overview

School Attended
  • Sinclair Community College
  • Huber Heights Christian Academy
Job Titles Held:
  • General Manager
  • Assistant General Manager
  • Assistant General Manager
  • Property Support Manager
  • Assistant General Manager
  • Front Desk Supervisor / Night Auditor
  • Guest Service Representative
  • Night Auditor
Degrees
  • Associate of Science
  • High School Diploma

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