General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Veteran Salesperson/Manager offering over 20 years of sales and customer care experience. Decisive team leader and business manager with excellent attention to detail. Persuasive communication style to successfully convince customers and achieve sales goals.

  • Strategic account development and management
  • Sales strategies
  • Customer retention
  • Sales tracking
  • Contract negotiation and closing tactics
  • Prospecting skills
  • Relationship selling
General Manager, 04/2019 to 02/2020
City Club ApartmentsPittsburgh, PA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Completed detailed and efficient assessments of each patient to support development of multidisciplinary treatment plans.
  • Formed and sustained strategic relationships with clients.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Supported community outreach initiatives by partnering with local organizations.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Implemented effective customer service surveys to encourage feedback.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Coordinated with webmaster to develop website and create online advertisements.
Owner/Operator, 02/2016 to 01/2019
Lineage LogisticsKennewick, WA,
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Set pricing structures according to market analytics and emerging trends.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Consulted with potential clients to determine how company could best meet needs.
  • Took care of escalated customer concerns to increase satisfaction.
  • Kept records for production, inventory, income and expenses.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
Internet Sales Manager, 04/2014 to 01/2019
Lithia MotorsMiddletown, NY,
  • Maintained relationships and followed up with customers.
  • Negotiated product sales and trade-in deals for maximum profit.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Conducted market research and reported on competitors.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Increased sales from various channels.
Education and Training
: Business Administration, Expected in
Shepherd University - Shepherdstown, WV
High School Diploma: , Expected in 06/1991
Glenelg High School - Glenelg, MD

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Shepherd University
  • Glenelg High School
Job Titles Held:
  • General Manager
  • Owner/Operator
  • Internet Sales Manager
  • Some College (No Degree)
  • High School Diploma