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General Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, guest care, team accountability and leadership. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Performance improvements
  • Skilled negotiator
  • Calm under pressure
  • Leadership and team building
  • Sound judgment
  • Vendor relationships
  • Top talent recruiting, hiring and retention
  • Troubleshooting expertise
  • Guest relationship management
  • Staff training and development
  • Profit and loss accountability
  • Inventory control
Experience
08/2020 to Current
Bakery Store Manager City Club Apartments Southfield, MI,
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Maintained current accounts and deposited funds to keep on-site cash low.
01/2019 to Current
General Manager Darden Restaurants, Inc. Largo, FL,

While working for an upscale multi-million family owned multi-location meats/market/headquarter commissary corporation I am responsible for the day to day total store operations including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, store condition and performance.

  • Planned, implemented and followed-up on weekly sales programs.
  • Managed, controlled, and tracked store payroll and budget.
  • Executed communication, training and strategic plans through actively engaging with store associates and department managers.
  • Conducted store tours to evaluate store conditions and react and implement timely solutions accordingly.
  • Manage hiring process, personnel work schedules and attendance procedures.
  • Ensure safety policies are implemented.
  • Maintain collaboration with vendors.
  • Implemented safe food handling and cleaning schedule to comply with Health Department standards and procedures.
09/2018 to 01/2019
Assistant General Manager Darden Restaurants, Inc. Lawrence, NJ,

Reported to the General Manager of Delaware North while working for a multi-billion dollar hospitality corporation at their Denver International Airport location. Responsibilities were integral in the success of The Denver Central Market.

  • Met demanding business targets with high efficiency and smooth performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Motivated and led team members to work together to achieve targets.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures.
06/2017 to 06/2018
Assistant General Manager Unisys Virtual, CT,

Reporting directly to the General Manager at the high quality fast paced Colorado based Eatery. I ensured that regulatory guidelines were followed by all employees.

  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
07/2010 to 04/2016
Senior Manager The Cheesecake Factory City, STATE,

Through dedication and persistence worked my way up from Server to Senior Manager. Successfully completed rigorous Corporate Management Training Program and implemented policies and procedures with new and existing staff members to increase customer satisfaction, employee knowledge and quality control.

  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Mentored new incoming managers for 14 week on boarding process.
  • Developed each new work group to run efficiently and with timeliness.
  • Created timely schedules for Bussers, Bartenders, Servers, Hosts and Baristas.
  • Proper ordering and receiving of products and timely invoice reconciliation.
  • Drove directives with Health Department and private Health Department. Maintaining cleanliness of restaurant and habits of each team member.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawers.
  • Walked through dinning room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Lead server and trainer.
Education and Training
Expected in 05/1997
Bachelor of Science: Emphasis in Theatre Arts.
Towson University - Baltimore, MD
GPA:
Certifications
  • ServSafe
  • HACCP Certified

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90Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Towson University
Job Titles Held:
  • Bakery Store Manager
  • General Manager
  • Assistant General Manager
  • Assistant General Manager
  • Senior Manager
Degrees
  • Bachelor of Science

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