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General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-Seasoned Hospitality Manager with over a decades experience in Healthcare as well. I work professionally and bring new creative ideas to the table. I am a quick learner and believe that if they truly enjoy your profession that you will exceed expectations and be driven to provide the best work.

Currently seeking a Management position with a reputable company to expand skills and experience as well as bring my own to the table for good use.

Skills
  • Affordable housing
  • Case management
  • Tenant rights
  • Decision Making
  • Organization and Time Management
Education
GED: , Expected in
to
Bemidji Senior High School - Bemidji, MN
GPA:
Associate of Science: Nursing Science, Expected in
to
Northwest Technical College - Bemidji, MN
GPA:
  • Dean's List Fall 2019
  • Member of Honor Society
Certifications
  • Certified - BLS Basic Life Support 2013
  • Certified - Nursing Assistant - 2009
Affiliations
  • Innkeepers Association
  • Chamber of Commerce
  • Visit Bemidji
Additional Information
  • Familiar with Senior Housing building.

(Aunt lived there before passing. Uncle currently lives there.)

  • Previous tenant of 2516 and 2532 units from 2017 - 2020.
  • Handles paperwork and communications for Uncle to Housing Manager.
  • Acquainted and comfortable with Dave and Preston, understand their roles.
  • Familiar with tenant paperwork; applications, documents at lease signing as well as recertification's.
  • Great working relationship with previous Housing Manager.
Accomplishments
  • In 2017, I became Executive Housekeeping Manager of a Holiday Inn Express. I had previous experience at an AmericInn as a Head Housekeeper. In my time as Executive Housekeeping Manager I turned around a struggling department and earned the hotel its highest Quality inspection score to date.
  • I was promoted in August of 2018 to Operations Manager. In my time as Operations Manager I learned a lot of the back-office data and fell in absolute love with spreadsheets and the organization of departments. I worked closely with the General Manager and Director of Sales to ramp up revenue and drive major successes for the hotel.
  • In November of 2019, the hotel lost its Brand. Without a second thought, I single handedly created a functional spreadsheet to mimic the Opera PMS system we were using prior and made PDF fill-in Registration cards so the Guests would not see any 'crisis' but only the continued satisfaction of their stay at hotel. I was promoted to General Manager of the hotel at this time after the skills presented during the difficult time for the hotel. We ran with a stand-alone terminal during heavy Hockey weekends and successfully ran as an Independent hotel until April of 2020.
  • In April of 2020 we began with a Management company who quickly helped the property rebrand. With strategic planning and a sales contract, I was able to sell out our 70 room hotel for 8 months with extended-stays, which helped keep revenue high and expenses low. This procurement and attainment allowed the company to not only become financially stable but invest into further projects moving forward.
  • During hard times for a fellow hotel ours was left to me to run and manage for nearly that entire year in which I successfully did with a great team of employees.
Work History
General Manager, 01/2020 to 08/2021
City Club Apartments Kansas City, MO,
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Prepared monthly resort audits and assimilated to Management Company and property Owner for review.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out day-day-day duties accurately and efficiently.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Operations Manager, 08/2018 to 11/2019
Raising Cane's Alhambra, CA,
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reviewed shift reports to understand current numbers and trends.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Investigated and resolved departmental non-conformances.
Executive Housekeeping Manager, 09/2017 to 08/2018
Aimbridge Hospitality Neptune, NJ,
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed staff of up to 15 housekeepers.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.

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Resume Overview

School Attended
  • Bemidji Senior High School
  • Northwest Technical College
Job Titles Held:
  • General Manager
  • Operations Manager
  • Executive Housekeeping Manager
Degrees
  • GED
  • Associate of Science