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General Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven Supervisor brings outstanding analytical, multitasking and time management abilities. Offers 10+-year background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.

High-energy Manager successful in building and motivating dynamic teams.

Experienced professional with 8-year background in store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising.

Customer-oriented General Manager with 10+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.

Skills
  • Cross-functional team management
  • Vendor relationships
  • Performance improvements
  • Goal setting
  • Variance and risk analysis
  • Staff training and development
  • Customer relationship management
  • Profit and loss accountability
  • Calm under pressure
  • Strategies and goals
  • Skilled negotiator
  • Sales expertise
  • Schedule management
  • Recruiting and Hiring
  • Complex problem solving
  • Leadership and team building
  • Inventory control
  • Computer-savvy
  • Budgeting and cost control strategies
  • Inventory management
  • Operations management
  • Safety protocol
Education and Training
Southeast Missouri State University Cape Girardeau, MO Expected in 2002 Bachelor of Science : Business Administration/General Studies - GPA :
Lincoln Trail Community College Robinson, IL, Expected in 1999 Associate of Science : Liberal Arts And General Studies - GPA :
Experience
Autonation, Inc. - General Manager
Newport Beach, CA, 02/2019 - Current
  • Led a full turn around of a failing store, to becoming the No. 1 Store in the company in Gross Profit.
  • Encourage, train and discipline employees to maximize performance
  • Streamline operational efficiencies by coordinating staff development and succession planning
  • Establish clear performance goals and metrics for revenue, customer service and customer retention for each retail unit
  • Enhance operational performance by developing effective business development strategies, systems and procedures
  • Coordinate monthly budgets, manage profit and loss, and consistently meet desired margin targets.
  • Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency
  • Track weekly sales to develop senior leadership reports for business development planning
  • Foster strong relationships with customers and suppliers
  • Manage and improve various procedures, including requirements, gaps analysis, training and development and new program rollout
  • Evaluate financial statements and reports to monitor performance to devise solutions for improvement and cost reduction
  • Manage scheduling for employees to ensure optimal productivity
  • Motivate and led team members to work together to achieve targets
  • Boost customer base, acquiring new customers and identifying needs to deliver relevant products
Chick-Fil-A - Team Leader
Kissimmee, FL, 05/2012 - 02/2019
  • Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel
  • Fostered positive employee relationships through effective communication, training and development coaching
  • Communicated and coordinated with multiple departments to achieve top results
  • Integrated process improvements to increase overall workflow
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays
  • Delegated daily tasks to team members to optimize team productivity
Amazon - Coach Floor Supervisor
City, STATE, 04/2010 - 10/2011
  • Managed inventory and stock levels in coordination with purchasing and receiving department
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
  • Monitored performance of 5 to 20 team members to develop optimization plans
  • Oversaw weekly team schedule for personnel
  • Addressed employee issues and conflicts to provide input, feedback and coaching

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Resume Strength

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  • Personalization
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  • Target Job
  • Typos

Resume Overview

School Attended
  • Southeast Missouri State University
  • Lincoln Trail Community College
Job Titles Held:
  • General Manager
  • Team Leader
  • Coach Floor Supervisor
Degrees
  • Bachelor of Science
  • Associate of Science

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