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General Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dependable and punctual General Manager. Excellent customer service skills. Efficient in Handling money and making deposits. Committed and hardworking General Manager with 6 years of experience working for Zaby's. Well-rounded leader with talent for supervising employees. Team leader focused on training staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Skills
  • Staff scheduling
  • Customer experiences
  • Friendly demeanor
  • Computer literate
  • Opening and closing procedure
  • Performance Improvement
  • Food Preparation And Safety
  • Budgeting
  • Staff Management
  • Employee Training
  • Inventory management
  • Order delivery practices
  • Natural leader
  • Passion for customer satisfaction
  • Kitchen equipment operation and maintenance
Work History
10/2020 to Current General Manager City Club Apartments | Detroit, MI,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Manage staff performance, employee reviews, training, and work schedule for the Managers
  • Held weekly meetings with Managers to identify techniques to overcome sales obstacles.
  • Handled cash accurately and prepared deposits.
  • Completed inventory purchases and oversaw restocking.
05/2017 to Current Assistant Manager Ralph Lauren | Tinton Falls, NJ,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
04/2015 to Current Shift Leader Biscuitville | Clemmons, NC,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Coached team members in techniques necessary to complete job tasks.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Trained new employees and delegated daily tasks and responsibilities.
05/2015 to Current Cashier Noodles & Company | Bismark Grove, KS,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Ran the register effectively and handled cash, credit, debit and personal check transactions.
  • Attended to customer needs, questions and complaints.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
  • Received payments by cash, credit and personal check and gave back the correct change.
  • Returned any change rendered to the customer after counting it out appropriately.
  • Ensured that condiments and napkins were packed with each order.
  • Ensured that condiments and napkins were packed with each order.
  • Accepted both cash and credit card payments according to standard operating procedures.
  • Made eye contact and pleasantly engaged customers when they entered the store.
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
  • Assisted counter staff in packing ready orders and handing them to customers.
  • Worked the cash register and processed various payments, including credit card, check, and cash transactions.
  • Assisted customers with locating products in the store and searched product availability online.
  • Regularly checked the drawer to ensure that there were adequate cash and coin for transactions.
  • Created and maintained cash reports at the end of each shift.
  • Received customer payments
  • Cleaned and organized register counters.
  • Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly.
Education
Expected in 2016 High School Diploma | Harnett Central High School, Angier, NC GPA:
Certifications
  • Microsoft Office Specialist for Office PowerPoint 2010

Create, enhance, customize and share documents as well as create complex documents and publish them.

December 13, 2012

  • Microsoft Office Specialist for Office Access 2010

Create database to store, manage and enter data.

May 24, 2013

  • Microsoft Office Specialist for Office Word 2010

Word processing, data entry and the creation of spreadsheet and presentation.

  • ServSafe

Food and beverage safety training and certificate program administered by National Restaurant Association.

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Harnett Central High School
Job Titles Held:
  • General Manager
  • Assistant Manager
  • Shift Leader
  • Cashier
Degrees
  • High School Diploma

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