Driven General Manager with 5-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Experienced Maintenance Technician with over 9 years of experience in Vehicle Maintenance and Repairs. Excellent reputation for resolving problems and improving customer satisfaction.
Accomplishments
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Supervised team of 8 plus staff members.
Received Manager of The Year for 2016, 2017 and 2019
Raised Business and Store Goals by over 7 percent on a yearly basis
Worked with Sales and Service Teams to Improve Customer Satisfaction Ratings to over 95%
Skills
Team Leadership
Performance improvement
Recruitment
Consistently meet goals
Staff training/development
Verbal and written communication
Employee scheduling
Coaching and mentoring
Operations management
Efficient multi-tasker
Deadline-oriented
Conflict Resolution
Relationship building
Training and Development
Invoicing
Sales
Sales Goals
Invoice Processing
Point of Sale Systems
New Product Information
Customer Complaint Resolution
Product Knowledge
Vehicle Maintenance
Vehicle Inspection
Product Sales
Predictive and Preventive Maintenance
Invoice Preparation
Tire rotations
Oil changes
Battery replacements
Fluid checks
Customer Relations
Inspecting vehicles
Replacing parts
Calibrating systems
Hydraulic tool use
Sensor operation
Tire balancing
Data management
Mounting expertise
Work History
06/2015 to 05/2021
General ManagerComsonics – Sacramento, CA,
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enforced quality assurance protocols to deliver ideal customer experiences.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Received superior customer service satisfaction scores for 30 consecutive quarters.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Conducted monthly inventories of raw materials and components on work floor.
Demonstrated new products, procedures and techniques to employees.
Communicated best practices among on-site and external personnel to align efforts and goals.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Delivered feedback to decision-makers regarding employee performance and training needs.
Hired, trained and mentored staff to maximize effectiveness.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted scheduled and impromptu evaluations to assess work performance.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Prepared quotes for new products and services and composed budgets.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring and new hire documentation.
Trained new employees in specific job requirements.
Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Greeted customers and answered questions about oil changes and other services.
Used Tire Equipment to dismount and mount tires to perform air checks, rotations and rebalances.
Suggested additional services to customers in order to meet upsell goals.
Kept shop areas neat, clean and free of safety hazards.
Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
Worked alone or in team-based systems to complete up to 20 plus oil changes each day.
Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and engine diagnostic and repair techniques.
Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Developed and actualized customer service initiatives to decrease wait times.
Entered customer interaction details in Pos to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals 90%.
08/2014 to 10/2014
General LaborerUs Liner Company – Harmony, PA,
Assisted team members with tasks that require group effort.
Operated forklift to load and unload materials and equipment on trucks.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Loaded, unloaded and moved material to and from storage and production areas.
Painted surfaces using brushes, spray guns and paint rollers.
Safely operated power sprayers and hand tools to prepare and paint large areas.
Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
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