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general manager resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Driven General Manager with 5-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.

Experienced Maintenance Technician with over 9 years of experience in Vehicle Maintenance and Repairs. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of 8 plus staff members.
  • Received Manager of The Year for 2016, 2017 and 2019
  • Raised Business and Store Goals by over 7 percent on a yearly basis
  • Worked with Sales and Service Teams to Improve Customer Satisfaction Ratings to over 95%
Skills
  • Team Leadership
  • Performance improvement
  • Recruitment
  • Consistently meet goals
  • Staff training/development
  • Verbal and written communication
  • Employee scheduling
  • Coaching and mentoring
  • Operations management
  • Efficient multi-tasker
  • Deadline-oriented
  • Conflict Resolution
  • Relationship building
  • Training and Development
  • Invoicing
  • Sales
  • Sales Goals
  • Invoice Processing
  • Point of Sale Systems
  • New Product Information
  • Customer Complaint Resolution
  • Product Knowledge
  • Vehicle Maintenance
  • Vehicle Inspection
  • Product Sales
  • Predictive and Preventive Maintenance
  • Invoice Preparation
  • Tire rotations
  • Oil changes
  • Battery replacements
  • Fluid checks
  • Customer Relations
  • Inspecting vehicles
  • Replacing parts
  • Calibrating systems
  • Hydraulic tool use
  • Sensor operation
  • Tire balancing
  • Data management
  • Mounting expertise
Work History
General Manager, 06/2015 to 05/2021
ComsonicsSacramento, CA,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Received superior customer service satisfaction scores for 30 consecutive quarters.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Demonstrated new products, procedures and techniques to employees.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Prepared quotes for new products and services and composed budgets.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Trained new employees in specific job requirements.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Used Tire Equipment to dismount and mount tires to perform air checks, rotations and rebalances.
  • Suggested additional services to customers in order to meet upsell goals.
  • Kept shop areas neat, clean and free of safety hazards.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Worked alone or in team-based systems to complete up to 20 plus oil changes each day.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and engine diagnostic and repair techniques.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Entered customer interaction details in Pos to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 90%.
General Laborer, 08/2014 to 10/2014
Us Liner CompanyHarmony, PA,
  • Assisted team members with tasks that require group effort.
  • Operated forklift to load and unload materials and equipment on trucks.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Safely operated power sprayers and hand tools to prepare and paint large areas.
  • Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
Automotive Lube Technician, 08/2011 to 07/2014
Bronco MotorsBoise, ID,
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Used Tire Equipment to dismount and mount tires to perform air checks, rotations and rebalances.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Kept shop areas neat, clean and free of safety hazards.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
  • Worked alone or in team-based systems to complete up to 30 Plus oil changes each day.
  • Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
Education
Ged: Building And Apartment Maintenance , Expected in 02/2001 to Job Corps of Alaska - Palmer, AK,
GPA:

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Resume Overview

School Attended

  • Job Corps of Alaska

Job Titles Held:

  • General Manager
  • General Laborer
  • Automotive Lube Technician

Degrees

  • Ged

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