Customer-oriented General Manager with six years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Performance improvements
Supervision and training
Policy/program development
Sales team development
Experience
General Manager, 11/2014 to Current Comsonics – Sacramento, CA,
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Implemented effective customer service surveys to encourage feedback.
Trained over 100 employees on business principles, best practices, protocol and system usage.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Designed sales and service strategies to improve revenue and retention.
Coached and developed six internal candidates for promotion to general management.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained, managed and motivated employees to promote professional skill development.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Auto Mechanic Technician, 10/2014 to 09/2015 Kar Auction Services – Norcross (Atlanta East), GA,
Performed customer work and warranty repairs in compliance with manufacturer standards.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Sales Associate, 08/2012 to 10/2014 Bass Pro Shops – Tallahassee, FL,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Won store sales competition for selling the most kids furniture In a month , resulting in winning a new living room set .
Negotiated and closed deals with minimal oversight.
Answered customers' questions and addressed problems and complaints in person and via phone.
Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 10%.
Public Safety Officer, 04/2004 to 07/2012 Boston Medical Center – Boston, MA,
Administered first aid and artificial respiration to injured persons.
Enforced traffic and parking regulations.
Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Firefighter, 10/2003 to 08/2009 National Institutes Of Health – Durham, NC,
Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance work in upkeep of fire department property.
Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
Transferred, lifted and moved patients while employing appropriate safety and lifting techniques.
Assisted in development and maintenance of effective system of records and reports of alarm responses, fire and casualty reports, personnel actions, quarters, apparatus equipment, training, hose maintenance and testing activities.
Drafted reports of fires, equipment and personnel.
Rescued fire victims and administered emergency medical aid.
Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, aerial ladders and auxiliary equipment.
Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips.
Aided with preparation, review and monitoring of department budget.
Established and managed water supplies to support suppression activities.
Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
Trained continuously to maintain required physical fitness for demanding work.
Administered emergency treatment and medical care to people injured in accidents and fires.
Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.
Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
Responded directly to residential and business emergency situations to serve community.
Maintained tools and fire vehicles, contributing to rapid response capability.
Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
Handled routine custodial maintenance of fire department equipment to maintain equipment, including oxygen breathing, resuscitation and apparatus equipment.
Kept station in peak working order by inspecting facilities, equipment and personnel.
Developed hazard training programs for emergency response team.
Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
Prepared records and reports of company responses to fires or other emergencies.
Operated pumps connected to high-pressure hoses.
Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Education and Training
: Fire Science, Expected in Prairie State College - Chicago Heights, IL GPA:
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