Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Customer-oriented General Manager with six years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Performance improvements
  • Supervision and training
  • Policy/program development
  • Sales team development
General Manager, 11/2014 to Current
ComsonicsSacramento, CA,
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Implemented effective customer service surveys to encourage feedback.
  • Trained over 100 employees on business principles, best practices, protocol and system usage.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Coached and developed six internal candidates for promotion to general management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained, managed and motivated employees to promote professional skill development.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Auto Mechanic Technician, 10/2014 to 09/2015
Kar Auction ServicesNorcross (Atlanta East), GA,
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Sales Associate, 08/2012 to 10/2014
Bass Pro ShopsTallahassee, FL,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Won store sales competition for selling the most kids furniture In a month , resulting in winning a new living room set .
  • Negotiated and closed deals with minimal oversight.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 10%.
Public Safety Officer, 04/2004 to 07/2012
Boston Medical CenterBoston, MA,
  • Administered first aid and artificial respiration to injured persons.
  • Enforced traffic and parking regulations.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
Firefighter, 10/2003 to 08/2009
National Institutes Of HealthDurham, NC,
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance work in upkeep of fire department property.
  • Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
  • Transferred, lifted and moved patients while employing appropriate safety and lifting techniques.
  • Assisted in development and maintenance of effective system of records and reports of alarm responses, fire and casualty reports, personnel actions, quarters, apparatus equipment, training, hose maintenance and testing activities.
  • Drafted reports of fires, equipment and personnel.
  • Rescued fire victims and administered emergency medical aid.
  • Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, aerial ladders and auxiliary equipment.
  • Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips.
  • Aided with preparation, review and monitoring of department budget.
  • Established and managed water supplies to support suppression activities.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.
  • Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
  • Responded directly to residential and business emergency situations to serve community.
  • Maintained tools and fire vehicles, contributing to rapid response capability.
  • Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
  • Handled routine custodial maintenance of fire department equipment to maintain equipment, including oxygen breathing, resuscitation and apparatus equipment.
  • Kept station in peak working order by inspecting facilities, equipment and personnel.
  • Developed hazard training programs for emergency response team.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Prepared records and reports of company responses to fires or other emergencies.
  • Operated pumps connected to high-pressure hoses.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Education and Training
: Fire Science, Expected in
Prairie State College - Chicago Heights, IL

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School Attended

  • Prairie State College

Job Titles Held:

  • General Manager
  • Auto Mechanic Technician
  • Sales Associate
  • Public Safety Officer
  • Firefighter


  • Some College (No Degree)

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