general manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Ambitious and results-driven team leader bringing over 10 years of experience in business management. Proven successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Cross-functional team management
High level start up experience
Leadership and team building
Business and Operations Management
Workplace diversity cultivation
Customer relationship management
Employee development
Budgeting and cost control strategies
Experience
Operations Manager, 04/XXX1 - Current Long John Silvers – Lagrange, KY,
Teamed up with board of Directors to plan and execute weddings receptions and special events.
Communicated with clients to discuss events expectations and answer questions regarding contracted staff and venue operations .
Facilitated training and supersized staff during events.
Produced contracts and invoices for events and monitored fee collection.
Led pre-event meetings to review expectations and security measures.
Assessed event success and identified improvement areas through client feedback.
Led financial management, inventory, budget management, accounting and payroll activities.
Handled all new employee hiring and onboarding procedures, developed guidelines, designed standard interviews and coordinated new hire orientations.
General Manager, 05/2019 - 12/XXX0 Alchemy Systems – Dayton, OH,
Launched the first VOID Tysons location and generated over $770K in revenue within first 6 months; maintained highest peak utilization at 94% and achieved one of the highest GP margin in the company, at 75%.
Supervized day-to-day operations by spearheading implementation of company policies to achieve business plan and profitability goals.
Negotiated with vendors to gain optimal pricing on products and services resulting in substantial increase in profit margin.
Executed payroll and leave accrual for all hourly and salaried employees.
Satisfied company performance goals and metrics for revenue, measured P&L, customer service and customer retention.
Generated reports for business development planning.
Recruited, interviewed, onboarded and trained The VOIDs first opening team, consisting of 30 team members.
Administered corrective action to employees, set goals investigated misconduct, and facilitated terminations.
Directed staff meetings to develop strategies that would positively influence workplace relationships.
Championed and executed team bonding outings, corporate buy-outs and employee appreciation events.
Spearheaded all facility maintenance and building inspections.
Drafted and published several portions of the employee handbook and SOPs.
Developed and promoted 1 associate from Team Leader to General Manger within first 6 months of site opening.
Operations Manager, 08/2018 - 04/2019 Alchemy Systems – Deer Park, TX,
Supervised all day to day operations, facility maintenance and people management.
Forged and maintained a positive, high energy work environment and maintained world class visitor experience.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Coordinated quarterly space renovations, vendor bidding/contracts and maintained an outstanding relationship with third-party contractors.
Hired, onboarded and trained all ARTECHOUSE employees. including 4 guest experience supervisors and 30 guest experience representatives.
Pioneered the creation of weekly newsletters and arranged for monthly employee incentives.
Independently created several portions of the employee handbook and developed company-wide policies and guidelines; attendance policy, time off vacation policy, corrective action and disciplinary measures.
Developed a series of employee evaluations including; 90 reviews and 1 year evaluations that are still used.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Built weekly schedules, approved timesheets, leave request and payroll. Remit payment to all contractors/ third-party invoices.
Calculated merit increases and salary adjustment for all front-line employees
Founded and implemented two employee incentive programs for all front line employees geared towards employee appreciation.
Headed daily morning meetings and quarterly team meetings.
Oversaw company operations with responsibility for profit and loss, scheduling, training and inventory control.
Oversaw financial management, budget management, accounting and payroll activities.
Tracked and evaluated KPI surveys, investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Improved company culture by motivating and coaching staff. Led to a significant increase in morale.
Created weekly literature to team members on objectives, policies and procedures.
Created and implemented training programs; prepared training material; documented and recorded training data.
Interviewed candidates and executed onboarding, and led orientations.
Hired and trained a team of 50 employees, provided regular performance evaluations, coaching in deficient areas, corrective action and disciplinary measures.
Developed 4 team members for promotion of upper level positions within the Operations department.
Served as Health and Safety advisor by educating staff on safety procedures, OSHA requirements and company policies; Scheduled and monitored on-site inspections of facility.
Store Manager, 09/2011 - 09/2014 Company Name – City, State,
Led daily operations by initiating, coordinating and enforcing policies and procedures.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Recruited, interviewed, hired and trained new employees in maximizing performance in customer service and revenue generation.
Handled all HR duties and responsibilities in face-paced retail business; provided corrective action plans, employee performances, promotions and terminations.
Preserved expenses below budget through controlled use of payroll hours and complying to company standards.
Served as Diversity and Inclusion Team Leader, motivating and encouraging team members to communicate more open and constructively with each other.
Maintained outstanding customer service environment by implementing quarterly coaching and development training sessions.
Education and Training
Bachelor of Science: Biology, Expected in 12/2010 - Virginia State University - Petersburg, VA GPA: Status -
Cum laude graduate
Completed professional training in Sex, Race and Discrimination, Sexual Harassment and Ken Blanchard Situational Leadership II.
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