general manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Quality focused Manager adept at providing employees clear guidelines and targeted goals. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales, and reducing costs.
Skills
Store opening and closing procedures
Inventory control and record keeping
Staff scheduling
Natural leader
Strong work ethic
Point of Sale (POS) system operation
Proven cost-control expert
Trained in performance and wage reviews
Results-oriented
Conflict resolution techniques
Passion for customer satisfaction
Service-oriented
Work History
08/2017 to CurrentGeneral ManagerCornerstone Building Brands | Hammond, IN,
Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Meet or surpass business targets regularly through employee engagement and forward-thinking planning
Coordinate the entire operation of the restaurant during scheduled shifts
Recruit, interview and hire individuals which would add value to team while bringing wealth of experience
Interviewed, hired and trained 60 staff associates and equipped to comply with company policies and procedures
Promoted and trained 10 Assistant Managers within our bakery cafe which was ranked a top training store in our region
Manage ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction
Maintain high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Assist team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
04/2014 to 08/2017Cafe ManagerAmerican Family Fitness | Chester, VA,
Ensure that each customer receives exceptional customer service by providing a friendly environment, which includes greeting and acknowledging every customer
Agree and support implementation of revenue generating initiatives
Review and communicate financial information including profit and loss reports to assist in proactive and timely decision making
Ensure that in-house control systems / audit requirements are adhered to
Inventory all cafe supplies/products and reorder as needed
Manage all FOH staff and maintain appropriate staffing schedule - ensure adequate coverage while being mindful of labor costs
Meet weekly with the management team to discuss operational challenges and solutions
03/2011 to 04/2014Assistant Store ManagerLvmh | Charlotte, NC,
Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipated customer and store needs by constantly evaluating environment and customers for cues
Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Provided feedback to store manager on partner performance during shift
Delivered excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer
Executed store operations during scheduled shifts
Organized opening and closing duties as assigned
Followed all cash management and cash register policies and ensured proper cash management practices are followed by shift team
Followed health, safety and sanitation guidelines for all products
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
Rotated merchandise and displays to feature new products and promotions
01/2008 to 02/2011Assistant Restaurant ManagerCache Creek Casino Resort | Brooks, CA,
Lead the team to consistently deliver quality service to Guests
Applied resources with due diligence according to the ever-changing demands of the business
Coached and developed the team to achieve the needed results for the best guest and cast experience
Harmonized the service and culinary teams to develop the best memorable visit and deliver consistently high Disney quality products and services to our Guests
Provided an open, supportive working environment which Cast Members of the Food and Beverage team work towards the business goals
Provided a fun but, smooth and enjoyable working environment
Set and enforced the mission statement on Disney’s magical experiences for our Guests to enjoy the Disney uniqueness
Managed an effective schedule by working actively with workforce management team to maximize productivity
Execution of training related matters with Learning & Development team.
Education
Expected in 2009 to to High School Diploma | Penn Foster, Scranton, PA, GPA:
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