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general manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile

Highly successful, results oriented senior executive with extensive B2C and B2B experience in general management, marketing, e-commerce, product development and sales leadership roles. Directly responsibility for significant and sustainable business growth, leading to multiple highly successful transactions. "Hands On" operator with a history of building strong teams.

Skill Highlights
  • Leadership- As General Manager of Infantino implemented a new product development process which fueled the turnaround, leading to a successful transaction.
  • As Executive VP of Technical Concepts help drive the transformation which delivered an 18% CAGR over 10 years, resulting in a highly profitable transaction.
  • Marketing- Skilled at developing and implementing customer and ROI focused marketing initiates in multiple channels and across a variety of business sectors.
  • E-Commerce and digital marketing - skilled at utilizing digital, and social media tools within integrated strategies across e-commerce and brick and mortar channels.
Professional Experience
2014 to 10/2014 General Manager Coursehorse | Brooklyn, NY,
  • Infantino, which was owned by Step2 Holding Company, is a leader in the Infant Toy and Juvenile products market, selling to top retailers including Wal-Mart, BRU, Target and Amazon.
  • Lead long term shifts leading to YOY POS increased of 20%, increase EBITDA of 23%, reduced cost, and reduced inventory.
  • Success was a result of product development changes implemented in previous 2 years as well as significant focus on the day to day operations in 2014.
  • Lead team through a successful marketing and sale process, which resulted in a transaction price over 25% higher than presale floor objective.
06/2011 to 2014 CMO Step2 Company | City, STATE,
  • Step2 Company is the largest rotational molder in the USA, focused in the consumer juvenile products category. In this role I lead integrated marketing efforts for both Step2 and Infantino.

Infantino

  • Marketing- re-built marketing team to focused on meeting core consumer needs and leading to 2014 POS increases of +20%.
  • Creative Services- introduced more effective, standardized packaging in both the Toy and Juvenile product categories.
  • E-Commerce- initiated new E- Commerce platform helping successfully influence on-line sales and promotion
  • Product Development- re-organized/re-staffed team of 6 to bring in new creative talent to develop new toys and juvenile products, in a cross-functional, collaborative process.

STEP2

  • Marketing - focused resources on integrated programs, utilizing on-line presence, social media, in store positioning and print media.
  • E-Commerce- leveraged our Step2.com sites expertise across all our e-retailers, maximizing our exposure of reviews and video via syndication and building relevant content.
  • Creative Services redesigned packaging to better position the Step2 Brand, and address the core features the consumers prioritized including "Made In the USA and 3-Year Warranty.
  • Licensing- initiated the first licensing program which delivered two of the top 10 selling products for Step2.
06/1997 to 06/2011 Executive VP Technical Concepts | City, STATE,

Leadership-Lead design and implementation of our multi-functional, development process which resulted in new product representing over 30 % of sales and 54% of sales being generated from patented products.


Marketing and Development - Lead Development and Commercialization of;


TCell Continuous Odor Control - First in the world, patented hydrogen fuel cell powered odor control system.


One Shot "Touch Free" Soap system -the first successful touch free soap system offering a luxurious hand washing experience while controlling cost.


Microburst Odor Control system- two unique refill concepts based on highly concentrated formulations which began the shift from being a dispenser focused company, to a company focused on unique refill system, resulting in a stronger ongoing "through put" sales.


Defined the "go to market" strategies for the business.Developed multi-channel distribution strategies utilizing a combination of paper/jan-san supply, industrial supply, food service, service companies and OEMs to maximize penetration in prioritized market segments.


Created "Auto Access", a direct marketing program which delivered an 18% appointment hit rate, and significant demand creation.The average "opportunity pipeline" exceeded $2,000,000.


Directly responsible for 25% of Technical Concepts' revenue through large OEM customers including; Kimberly Clark, Ecolab, Stockhausen, and Sloan.

1979 to 1997 Director of Sales -Midwest Kimberly Clark/Scott Paper | City, STATE,
  • Various Sales, Marketing and Product Development leadership roles.
Education
Expected in to to B.S | Education Hofstra University, , GPA:
Education
Expected in to to EMBA | Southern Methodist University, , GPA:

Completed 12 months of a 24-month program before transfer to Scott Paper HQ

Multiple Continuing Education Programs at; University of Pennsylvania, Thunderbird School of Global Management and University of Michigan


COMMUNITY

Current- Board Member -Teen Mother Choice International

Previous- Board Member Kent State Continuing Education Program, Youth Lacrosse and Baseball Coach, Boy Scout Leader, PADS Volunteer

Skills

Leadership, Marketing, Product Development, E-Commerce, Social Media, Sales

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Resume Overview

School Attended

  • Hofstra University
  • Southern Methodist University

Job Titles Held:

  • General Manager
  • CMO
  • Executive VP
  • Director of Sales -Midwest

Degrees

  • B.S
  • EMBA

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