general manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Business-conscious General Manager bringing over 16 years of experience in wastewater, water treatment,collections and distribution industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Results-focused General Manager offering 20+ years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.
Skills
Supervision and training
Policy/program development
Performance improvements
Cross-functional team management
Profit and loss accountability
Staff training and development
Safety assurance
Project management
Team building and motivation
Staff training
Employee scheduling
Proficient in Word
Customer relationship management
Sound judgment
Sales expertise
Succession planning
Training and coaching
Calm under pressure
Customer experiences
Economic analysis
Client relations
Compensation/benefits administration
Networking abilities
Data review
Team oversight
Advertising and marketing
Purchasing and planning
Staff supervision
Vendor relationships
Schedule management
Leadership and team building
Salary structure/compensation analysis
Troubleshooting expertise
Staff development
Top talent recruiting, hiring and retention
Budgeting and cost control strategies
Project scope
Team training and development
Skilled negotiator
Recruiting and hiring
Cost analysis and savings
Product costing
Variance and risk analysis
Employee development
Communication skills
Customer retention
Safety protocol
Experience
General Manager, 07/2018 - 01/2022 Coursehorse – Brooklyn, NY,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Plant Manager, 03/2008 - 06/2018 Reddy Ice – Richmond, VA,
Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 4.
Gave direction and leadership to all levels of employees and managers.
Improved workflow processes to maximize efficiency and enhance operations.
Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
Planned, directed and coordinated operations for production, machinery and processing within company policies and procedures.
Oversaw employees and related programs to maximize team productivity and facility output.
Adjusted and improved processes to maximize efficiency.
Increased plant safety by implementing proactive strategies and well-structured training.
Eliminated materials waste and unnecessary labor hours to reduce costs.
Created and oversaw viable strategies for continuous improvement.
Managed areas of manufacturing, safety, inventory control and process implementation.
Coordinated maintenance strategy for equipment, including predictive and preventive measures.
Consolidated various shifts to streamline operations.
Developed strategic programs and devised key plans that affected the direction of the business.
Landscape Manager, 03/2003 - 11/2006 Cedar Fair Entertainment Company – Santa Clara, CA,
Directed crew members completing landscaping tasks.
Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
Communicated with managers to resolve issues needing attention on customer property.
Oversaw maintenance, fueling and cleaning of equipment and vehicles.
Reviewed completed work to monitor and enforce quality standards and requirements.
Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.
Supervised day laborers in completing large landscaping projects.
Completed daily timesheets for team and submitted to managers.
Checked current landscape projects to monitor work progress.
Installed rock gardens, ponds and irrigation systems in consultation with clients.
Inspected completed work to maintain high-standards of finished projects.
Established and enforced procedures and work standards, promoting team performance and safety.
Delegated and assisted with tasks related to landscaping, lawn cultivation and tree pruning.
Delegated daily landscaping tasks for installations, repairs and regular maintenance.
Communicated with current and prospective customers regarding services and pricing.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Monitored project progress to enforce adherence to deadlines and quality standards.
Defined and monitored personnel and project schedules to ensure on-time project completion.
Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
Reviewed contracts and project requirements to determine service, equipment and personnel needs.
Designed layouts for projects according to client budgets, desires and available space.
Sourced materials from various places to cut costs and expedite completion.
Sourced landscape and plant materials from local vendors to minimize delays or downtime.
Education and Training
High School Diploma: , Expected in 05/1997 - Bradshaw Mountain High School - Prescott Valley, AZ GPA: Status -
Languages
Spanish:
Professional:
Negotiated:
:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Leadership - Served as key contributing member to Leadership team.
Activities and Honors
Leadership Development Program
Member, Alumni Association
Certifications
Expense Control
Wastewater treatment grade 4 License - good till 2024
Water treatment grade 2 License - good till 2024
Wastewater collections grade 4 License - good till 2024
Water distribution grade 3 License - good till 2024
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