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general manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Ambitious and results-oriented General Manager with over 3 years of experience, creating strategic alliances with organizational leaders to effectively align with and support initiatives. Progress-driven planner adept at building and retaining high-performing teams. Serviced-focused on customer service and dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Serviced-focused dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Enthusiastic motivated eager person to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn.

Skills
  • Performance improvement
  • Recruitment
  • Team Leadership
  • Conflict Resolution
  • Food Preparation and Safety
  • Consistently meet goals
  • Staff training/development
  • Sales expertise
  • Verbal and written communication
  • Operations management
  • Business Development
  • Employee scheduling
  • Client Account Management
  • Budget development
  • Product development
  • Coaching and mentoring
Education
Virginia Western Community College Roanoke, VA Expected in 12/2019 TEACHING CERTIFICATE : EARLY LEARNING FOR INFANTS AND TODDLERS - GPA :
Work History
Coursehorse - General Manager
Brooklyn, NY, 10/2018 - 12/2020
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Calibrated equipment, administered quality controls and drove maintenance procedures to promote operational efficiency.
  • Facilitated update meetings to set schedule and project timelines for entire team
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Tracked all expenses and inventory purchases against budget guidelines.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in at least 95% food waste reduction.
Dartmouth College - Lead Teacher
Hanover, NH, 10/2016 - 02/2020
  • Adhered to parent preferences and legal requirements for feeding for infants and toddlers
  • Kept classroom and feeding areas clean, neat and safe.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
  • Maintained confidentiality of children, family information and staff at all times, nonetheless reporting suspected child abuse and neglect as required by law.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
  • Maintained child-friendly environment with access to outdoor activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Allowed for ample outdoor recreation time to support physical development.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Developed age-appropriate activities and programs for children 6 months to 24 months old.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Empowerment Academy & Beloved Community Charter Schools - School Bus Driver
Jersey City, NJ, 08/2006 - 05/2015
  • Moved controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport materials between loading, processing, and storage areas
  • Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material
  • Ensured activities and field trips ran smoothly and in accordance with bedford county public school rules and safety regulations.
  • Obeyed all traffic laws and safety guidelines while maintaining 100% clean driving record.
  • Followed appropriate safety procedures for transporting dangerous goods
  • Maintained equipment in good working order using hand tools, calibration expertise and basic maintenance abilities.
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Conducted routine patrols of assigned areas to prevent, reduce, and detect criminal activity, and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances, and issued warnings and citations for traffic violations.
  • Responded to fire alarms and used job-specific equipment, including operating pumps, aerial ladders, and auxiliary equipment.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.

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Resume Overview

School Attended

  • Virginia Western Community College

Job Titles Held:

  • General Manager
  • Lead Teacher
  • School Bus Driver

Degrees

  • TEACHING CERTIFICATE

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