Business-driven General Manager with more than ten years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines.
Skills
Performance improvement
Recruitment
Client Account Management
Team Leadership
Conflict Resolution
Training and Development
Food Preparation and Safety
Deadline-oriented
Budget administration
Exceptional interpersonal communication
Operations management
Employee scheduling
Efficient multi-tasker
Project Management
Staff training/development
Coaching and mentoring
Relationship building
Consistently meet goals
Effective leader
Verbal and written communication
Education
Cecil Community CollegeNorth East, MDExpected in – –No Degree:Office Management - GPA:
Elkton High SchoolElkton Maryland, Expected in 06/1991 – –High School Diploma: - GPA:
Certifications
Serv Safe Certified
Work History
Darling Ingredients, Inc. - General Manager Columbus, IN, 6-2020 - Current
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Cke Restaurants - General Manager in Training Conway, SC, 01/2020 - 06/2020
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Maintained cleanliness and organization of Restaurant workspace, working closely with employees to systemize tasks.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Assisted in recruiting, hiring and training of team members.
Promoted positive customer experience through day-to-day supervision and management of Restaurant.
Eased team transitions and new employee orientation through effective training and development.
Moe's Southwest Grill - Shift Manager Fox Valley, SC, 11/2018 - 01/2020
Tracked receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained back-up associates and led crew members in managing operations of storefront.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Supervised employees and oversaw quality compliance with company standards for food and services.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cooperated with coworkers to improve customer experience and manage storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Exercised composure under pressure and in escalated customer service scenarios.
Lineage Logistics - Owner/Operator Santa Maria, CA, 08/2010 - 10/2016
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed key operational initiatives to drive and maintain substantial business growth.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Maintained up-to-date administrative records to monitor operational conditions.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
