Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Business-driven General Manager with more than ten years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines.

Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Conflict Resolution
  • Training and Development
  • Food Preparation and Safety
  • Deadline-oriented
  • Budget administration
  • Exceptional interpersonal communication
  • Operations management
  • Employee scheduling
  • Efficient multi-tasker
  • Project Management
  • Staff training/development
  • Coaching and mentoring
  • Relationship building
  • Consistently meet goals
  • Effective leader
  • Verbal and written communication
Education
Cecil Community College North East, MD Expected in No Degree : Office Management - GPA :
Elkton High School Elkton Maryland, Expected in 06/1991 High School Diploma : - GPA :
Certifications

Serv Safe Certified

Work History
Darling Ingredients, Inc. - General Manager
Columbus, IN, 6-2020 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
Cke Restaurants - General Manager in Training
Conway, SC, 01/2020 - 06/2020
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained cleanliness and organization of Restaurant workspace, working closely with employees to systemize tasks.

  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Assisted in recruiting, hiring and training of team members.
  • Promoted positive customer experience through day-to-day supervision and management of Restaurant.
  • Eased team transitions and new employee orientation through effective training and development.
Moe's Southwest Grill - Shift Manager
Fox Valley, SC, 11/2018 - 01/2020
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
Lineage Logistics - Owner/Operator
Santa Maria, CA, 08/2010 - 10/2016
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Maintained up-to-date administrative records to monitor operational conditions.

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Resume Overview

School Attended

  • Cecil Community College
  • Elkton High School

Job Titles Held:

  • General Manager
  • General Manager in Training
  • Shift Manager
  • Owner/Operator

Degrees

  • No Degree
  • High School Diploma

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