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General Manager- Assistant to Owner Resume Example

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GENERAL MANAGER- ASSISTANT TO OWNER
Professional Profile

Executive Manager with over 9 years experience offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Self motivated individual driven to cut company costs and boost company revenue through innovative management techniques. Meticulous and diligent, with excellent written, oral and interpersonal communication skills. Experienced business professional with strong leadership and relationship-building skills.

Skill Highlights
  • Leadership and communication skills
  • Product development
  • Business operations organization
  • New product delivery
  • Human resources
  • Negotiations expert
  • Staff Retention Programs
  • Team Building
  • Employee Scheduling
  • Vendor Partnerships
  • Administrative Skills
  • Fast Learner
  • Employee relations
  • Self-motivated
  • Market research and analysis
  • Quality Management
  • Purchasing
  • Event Management
  • Inventory Control
  • P&L Management
  • Branding
  • Business Development
  • Project Generation
  • Staff Training
  • Labor Cost Controls
Core Accomplishments

Operations Management: 

  • Managed all facets of vendor partnerships, inventory and purchasing.
  • Handled all functions related to branding, including logo, uniform design, marketing campaigns, web-site design, menu development.

Staff Development: 

  • Launched well-received program of training development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity and decrease in labor cost.

Rolled out New Training Manuals and Materials  

  • Designed new employee/assistant manager training manuals/ materials resulting in overall company organization and development.

Project Management: 

  • Spearheaded new menu launch, designed hand-crafted cocktail menus
  • Increased liquor sales by 30%.
Professional Experience
General Manager- Assistant to Owner01/2014 to 01/2015Cb Richard EllisCincinnati , OH
  • Responsible for management of 50+ staff members
  • Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Trained new employees on company service policies/service level standards.
  • Created new revenue streams through development of new daily specials, guest retention programs, special event promotions.
  • Strengthened company's business by heading Exclusive Rewards Programs.
  • Headed marketing programs that resulted in 30% increase in weekly sales.
  • Initiated programs that standardized employee training, led to increase in customer satisfaction by 25%.
  • Directed strategic initiatives to achieve cost/inventory control.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives/market trends.
  • Worked effectively in a heavily cross-functional, fast paced environment.
Corporate Training and Events Manager04/2011 to 05/2012Hyde Park Restaurant GroupCity , STATE
  • Recognized as top sales generator, increasing sales level by 70% in 2009 alone.
  • Organized community outings and other special events.
  • Increased market share by over 40% YOY by developing staff programs which led to return repeat regular guests.
  • Identified staff vacancies and recruited, interviewed, selected applicants.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Identified prospective customers using lead generating methods performing an average of 15 business to business visits per week.
  • Received company Guest Relations Award for maintaining record increase in foot traffic by 50% five months in a row.
  • Established more than 10 new event accounts, earning a combined profit of over $500,000.
Operations Manager06/2006 to 04/2011Shinto LLCCity , STATE
  • Developed/managed annual operating budgets for 2 units in Cleveland and Naperville restaurants.
  • Seasoned manager responsible for $5.8M in assets and leadership of a 10 member management team.
  • Mentored, coached, trained 90+ team members.
  • Developed new marketing campaigns, daily specials boosting revenue by $150,000 in the first 6 months.
  • Monitored project schedules for 10 projects at a time.
  • Recruited, hired and trained new employees for Management and Event Coordinating.
  • Established and maintained effective accounts receivable and cash flow monitoring systems.
  • Received recognition as Cleveland's Best Sushi Award 4 years in a row, Zagat Ratings for both locations.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Monitored costs, timescales and resources used to achieve cost-effective marketing campaigns and vendor negotiations resulting in 12% decrease in beverage costs
  • Managed the in-house advertising program consisting of print and media collateral pieces.
  • Implemented and evolved high-impact strategies to target new business opportunities and new markets.
  • Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
  • Planned and negotiated media buys, including TV, radio, print and digital.
  • Increased profits by 60% in one year through restructure of business line and marketing strategies.
  • Spearheaded On-Site Catering Program, resulting in a 85% increase in revenue in out-side sales.
Education
Bachelor of Science: Promotional Communications/AdvertisingCLEVELAND STATE UNIVERSITYCity, StateGPA: Dean's List

Dean's List Academic Achievement Award in 2009.

Minor in Advertising


Interests

Interest in hosting fundraising events for Non-Profit Organizations:


  • Harvest For Hunger Network, Sponsor Cleveland, OH
  • March of Dimes, Sponsor, Cleveland, OH
  • American Breast Cancer Foundation, Fundraiser Event, Cleveland Chapter

Interest in organizing large launch parties and Anniversary Galas for reputable companies:


  • Mercedes Benz of North Olmsted, Anniversary Gala North Olmsted, OH
  • Infiniti-North Olmsted Auto Group, Event Coordinator- Grand Opening Launch Party Cleveland, OH
  • Sponsor for Strongsville Educational Funding, raised funds for Ohio Graduation Testing for Strongsville City Schools

Missions Work

  • Global Expeditions Baha Mexico Missions Trip, While in college, raised $2000.00 to for missions, built 28 houses and donated money for food and clothes to needy families in Tijuana, Mexico.
Skills
  • Customer Relations
  • Operations Management
  • Training and Development
  • Branding
  • Vendor Partnerships
  • Marketing Program Development
  • Sales Increase
  • Leadership
  • Organizational Restructure and Change
Additional Information

Additional References, Testimonials and Performance Reviews available upon request.

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Resume Overview

School Attended

  • CLEVELAND STATE UNIVERSITY

Job Titles Held:

  • General Manager- Assistant to Owner
  • Corporate Training and Events Manager
  • Operations Manager

Degrees

  • Bachelor of Science : Promotional Communications/Advertising

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