general manager and training store manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Driven Operations General Manager with 20+ year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Multi-talented Operations General Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Experienced Operations General Manager with over 20 years of experience in Operations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
I am seeking a challenging management position that will advance my established skills, business experience, and career path. I look forward to making a difference, taking initiative, and giving 120% of myself to further your organization.
Skills
Project Management
Staff training/development
Client promotions
Employment law knowledge
Team Leadership
Time management
Performance improvement
Relationship building
Budgeting
Conflict resolution
Coaching and mentoring
Verbal and written communication
Exceptional interpersonal communication
Human resources management
Strategic Planning
Marketing and advertising
Creative problem solving
Customer service
Waste controls
Safety and compliance
Data Analysis
Work History
General Manager and Training Store Manager, 07/2004 - 05/2020 Garden Fresh Restaurant Corp, LLC – City, STATE,
Certified new salaried managers and assistant managers in Arizona and New Mexico to work shifts without supervision.
Top performer in the company for managing labor to standard, averaging 75 hours less per month while maintaining quality, service, and cleanliness.
Scheduled 45 employees and 6 managers weekly while ensuring labor was to standard based on guest counts, employee strengths, trends, and budgets.
Orchestrated positive customer experience through day-to-day supervision and management, and excelled in guest relations and guest recovery.
Developed and implemented high-quality work environment as measured through company morale surveys given yearly.
Performed monthly manager meetings, monthly one on ones, and quarterly/yearly reviews for 6 managers.
Responsible for managing and developing a highly functioning work team comprised of 45 teammembers and 6 managers.
Oversaw Human Resource compliancies-recruit, interview, I9 accuracies and maintenance, Everify, hiring in systems such as Talent Reef, Ultipro, Oracle, Taleo, and Hireright, and providing training schedules.
Responsible for invoice accuracies while maintaining positive vendor relationships and maintenance.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Assessed financial statements and inventory reports to evaluate financial performance, develop targeted improvements and implement changes resulting in positive guest counts and increase in same store sales consistantly over 20 years.
Peaked at over 6,000 guests per week with an annual sales of $3.4 million.
Analized and configured yearly budgets to ensure maximum Net Sales with favorable contributions.
Excelled in Health Department scores with a 98% average during a twenty year time span. Additionally, a 96% average on Everclean and Sterotech scores.
Instilled self confidance in a staff of 45 crew members, and 7 crew leaders/salaried managers resulting to an average tenure of 15 years, and rating in the top 10% for attrition.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Organized and oversaw food service training to educate employees on safety, sanitation, and state and federal regulations.
Production Manager & Store Marketing Coordinator, 03/2001 - 07/2004 Garden Fresh Restaurant Corp, LLC – City, STATE,
Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Responsible for 7-10 orders Per week, receiving, quality assurance, pars, rotation, and organization.
Performed and analyzed weekly and end of month inventories ensuring accuracy and alignment with invoicing and budgets. Investigating, making corrections, and appraising throughout the entire process.
Worked with marketing teams to create, deploy and optimize effective campaigns for Sweet Tomatoes clients.
Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
Standardized production procedures, job roles and quality assurance guidelines.
Investigated and implemented ideas for quality improvement, increased productivity and cost reduction.
Directed and implemented improvements in safety, product quality, service and cost efficiency.
Managed documentation of and training on production procedures and work instructions.
Drove daily production activities with effective communication and leadership.
Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
Managed product quality to guarantee compliance with quality policies, procedures and systems.
Contributed to company growth by delivering quality customer service to foster growth and retention.
Developed and implemented cost controls and other expense reduction measures.
Service Manager and Store Marketing Coordinator, 03/2000 - 03/2001 Garden Fresh Restaurant Corp, LLC – City, STATE,
Developed crew incentive and trade programs for a staff of 45 employees to drive crew morale, retention, and guest satisfacion.
Resposible for the marketing with the local cumminity. Promoting our brand by couponing weekly to local businesses, schools, and concierges. Signing up non-profit organizations in our Fundraising program, increasing our loyalty member counts Club Veg from 0 to 3000 in less than twelve months.
Oversaw all crew certifications and reviews for 45 employees.
Education
Bachelors of Science in Management: Hospitality, Expected in 1999 - Northern Arizona University - Flagstaff, AZ GPA: Status -
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