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General Manager and Trainer Resume Example

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GENERAL MANAGER AND TRAINER
Professional Summary

Business-driven General Manager with more than 30 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in Microsoft Office and Adobe Software Suite.

Skills
  • Performance improvement and Training
  • Team Leadership
  • Conflict Resolution
  • Project Management
  • Budget development and management
  • Coaching and mentoring
  • Microsoft Word, Access, Excel, Publisher, and Outlook
  • Adobe Acrobat, InDesign, Illustrator and Dreamweaver
  • Corel Draw
  • Windows 7, 8 and 10
Work History
General Manager and Trainer, 06/2018 to Current
DiComTech LLC – Kewanee, IL
  • Managed and increase the number of customers and the sales of new internet and surveillance system through targeted marketing programs.
  • Developed and implemented effective cost savings programs that saved the company 30% from its prior marketing strategies.
  • Personally, installed new customers, as well as of servicing some existing customers to guarantee customer satisfaction with all of the products and services.
  • Trained new installers and kept existing installers up to date with new products and new installation procedures.
  • Constantly reviewed reports of all installations in order to ensure complete customer satisfaction of each customer.
  • This procedure reduced the frequency of incomplete installations which saved the company 15% by reducing the number of trips to properly complete the installation.
  • Follow-up with the customers regarding performance of the installer, and quality of the installation to meet customer's expectations and product satisfaction.
  • Electronically monitored the customer's system on a bi-monthly basis, to ensure peak performance, as well as contacting the customer to schedule a repair if any for installed products that are not performing properly.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Internet Subcontractor, 06/2016 to 06/2018
DiComTech LLC – Olean, NY
  • Performed installations of HughesNet Satellite Internet System for residential customers.
  • Supported the general manager in training of new residential installers and assisted these installers via the telephone when they had issues related to their job.
  • Performed site surveys for commercial and government Hughes-ON Internet Communications Systems.
  • Prepared installation quotes that included time to complete the installation, identify the most cost savings procedure to complete the installation, materials /equipment necessary, and the number of people needed to safely and efficiently to complete the installation.
  • Performed and managed the installations and/or repairs of Hughes-ON internet Communication Systems for commercial and government customers.
  • Developed and updated tracking spreadsheets using Microsoft Excel.
General Manager and Trainer, 09/2014 to 04/2016
Tristate Installation – Ossining, NY
  • Provided leadership and managed the overall performance of the installation team by on-site inspections regarding accuracy of the installation protocols.
  • Review technician performance related to the completed job and company investment to complete the job in a timely manner.
  • Retrain technicians as needed to ensure 100% customer satisfaction which reduced company costs from repeated visits to the customer.
  • Managed the warehouse and technician's inventory, by keeping track of the equipment each technician had in their possession, and by performing weekly inventory reconciliation of the warehouse and with each technician. This was necessary to avoid equipment loss, and in turn save the company's overhead costs.
  • Maintained the status of damaged and returned equipment to promptly return the equipment to Dish Network so to get credits toward new equipment purchases.
  • Other duties included interviewing potential candidates, hiring, and training new technicians, as well as coaching existing technicians to create a high-performance installation and customer service team.

Please Note:The owner of TriState Installations closed the business due to health issues on April 30th, 2016.

Education
Bachelor of Arts: Visual Communications, 06/1991
William Paterson University Of New Jersey - Wayne, NJ
  • Areas of Concentration
  • Audio and visual special effects,
  • Computer programming and networking (Basic, DOS, Windows, CLE, CICE, CNA & Dialogic Certifications).
  • Studio production, editing and dubbing audio and video footage.
Certifications
  • 2020 API Work Safe (yearly recertifications)
  • 2020 Ladder Safety (yearly recertifications)
  • 2020-2021 HughesON Enterprise and SME Certification
  • 2020-2021 Hughes Residential, Echostar17 and Echostar19 Certifications.
  • Hughes Certified Trainer
  • SpyClops Certified.
  • Lorex Certified
Affiliations
  • Knights of Columbus
  • Former Member of the United States Coast Guard Auxiliary
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Resume Overview

Companies Worked For:

  • DiComTech LLC
  • Tristate Installation

School Attended

  • William Paterson University Of New Jersey

Job Titles Held:

  • General Manager and Trainer
  • Internet Subcontractor

Degrees

  • Bachelor of Arts : Visual Communications , 06/1991

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