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General Manager And Owner Resume Example

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GENERAL MANAGER AND OWNER
Professional Summary

Serviced-focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Serviced-focused [Job Title] dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Enthusiastic leader with [Number] years of experience planning, leading and improving [Area of expertise] functions. Strategic in developing policies, managing [Type] activities and [Action]. Focused on motivating staff and working with diverse personality types by [Action] and [Action] to drive improvements. Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering [Skill] and [Area of expertise]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Timeline management
  • Recruitment
  • Budget development
  • Relationship building
  • Product development
  • Customer service-oriented
  • Project management
  • Performance improvement
  • Business development
  • Organized
  • Conflict resolution
  • Sale expertise
  • Employee scheduling
  • Staff training/development
  • Stakeholder relations
  • Operations management
  • Exceptional interpersonal communication
  • Effective leader
  • Budget administration
  • Efficient multi-tasker
  • Goal attainment
  • Budgeting
  • Mathematical skills:
    Statistics, stochastic, Linear Programming, Integer Programming and so on
  • Programing Skills
Work History
General Manager And Owner, 11/2015 to Current
SKY JEWELERS AND MOONWOLF GALLERY – Seattle, WA
  • Review production schedules, engineering specifications, process flows, and other information to understand methods that are applied and activities that take place in manufacturing and services Figure out how to manufacture parts or products, or deliver services, with maximum efficiency Develop management control systems to make financial planning and cost analysis more efficient Enact quality control procedures to resolve production problems or minimize costs Design control systems to coordinate activities and production planning in order to ensure that products meet quality standards Confer with clients about product specifications, vendors about purchases, management personnel about manufacturing capabilities, and staff about the status of projects design systems for moving heavy parts within manufacturing plants delivering goods from a company to customers, including finding the most profitable places to locate manufacturing or processing plants evaluating job performance paying workers.
  • Develops and oversees the implementation of comprehensive business strategies, and sales and marketing plans that complement the overall operating plan for the Area.
  • Develops the sales forecast and ensures achievement of the sales budget for the Area.
  • Maintain accountability for sales goal achievement, including but not limited to respective key metrics and/or budget achievement.
  • May assist, as necessary, with new customer solicitation, bid preparation and customer retention strategies.
  • Meets periodically with sales management or sales personnel to review sales activity funnel (CRM tool), customer retention and relationship activities, review sales performance compared to goals, production and training needs.
  • Maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base.
  • Maintains a thorough knowledge of the Company's available services, lines of business, and pricing structures to assist sales management in particular selling circumstances as the need arises.
  • Reviews particularly complex Customer Service Agreements for terms and conditions, pricing, accuracy, etc.
  • Performs other job-related duties as assigned or apparent.
  • Have juggle customers and their questions and needs, and at the same time attend to my other store duties.
  • Conversational and have the ability to formulate answers and provide information when asked.
  • To gauge when someone needs help is the best way to minimize a brewing situation.
  • Have big smile and possibly chaotic day make a world of difference to customers.
  • Help customer service if need purchase and all other issue.
  • Manage Online website https://www.deluxebasket.com/.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timedcustomer service.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Identified and capitalized on community business opportunities with effective networking.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
General Manager And Operation, 09/2013 to 10/2016
ELB46 Transportation Inc – Kent, WA
  • Provides leadership to the Transportation department on day-to-day operations.
  • Monitors daily operations to assure that work is performed efficiently and in accordance with appropriate regulations, policies, procedures, and guidelines.
  • Resolves or delegates daily operational problems and emergencies while coordinating with the Director of Business and Operations on complex problems.
  • Performs road checks during periods of inclement weather.
  • Responds to routine personnel questions or concerns in compliance with the collective bargaining agreement and district policy.
  • Consults with the Director of Business and Operations and Human Resources on non-routine issues Meets regularly with Director of Business and Operations to provide information on operational issues, including changes in pupil transportation regulations and guidelines.
  • Continue professional growth, formulate goals, seek feedback, apply new skills, and participate as a team member with colleagues.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
General Manager, 07/2012 to 04/2013
Acacia Foundation – Kent, WA
  • Oversee day-to-day operations Design strategy and set goals for growth Maintain budgets and optimize expenses Set policies and processes Ensure employees work productively and develop professionally Oversee recruitment and training of new employees Evaluate and improve operations and financial performance Direct the employee assessment process Prepare regular reports for upper management Ensure staff follows health and safety regulations Provide solutions to issues (e.g.
  • Profit decline, employee conflicts, loss of business to competitors).
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Assistant Business Manager, 06/2011 to 08/2012
PACIFICA INSTITUTE – Bellevue, WA
  • Gather and organize information about the problem to be solved or the procedure to be improved Interview personnel and conduct onsite observations to determine the methods, equipment, and personnel that will be needed Analyze financial and other data, including revenue, expenditure, and employment reports Develop solutions or alternative practices Recommend new systems, procedures, or organizational changes Make recommendations to management through presentations or written reports Confer with managers to ensure changes are working.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Education
MBA: 2013
Concordia University
GPA: 3.21
B.S: Industrial Engineering, 2008
International Black Sea University
GPA: 2.83
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Resume Overview

Companies Worked For:

  • SKY JEWELERS AND MOONWOLF GALLERY
  • ELB46 Transportation Inc
  • Acacia Foundation
  • PACIFICA INSTITUTE

School Attended

  • Concordia University
  • International Black Sea University

Job Titles Held:

  • General Manager And Owner
  • General Manager And Operation
  • General Manager
  • Assistant Business Manager

Degrees

  • MBA : 2013
    B.S : Industrial Engineering , 2008

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