Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated Cable Technician knowledgeable about connecting, disconnecting and altering service for customers. Able to work with minimal direction to complete jobs in an efficient and accurate manner. Seeking to bring 4 years of experience to a challenging new position with a growing team. Background includes customer service, area cabling and system installations. Well-organized and responsible with excellent communication and planning abilities. Strong multitasker and problem-solver with solid technical background. Effective at completing inside and outside installation work with speed, efficiency and accuracy. Knowledgeable about pulling cable, setting up devices and establishing networks. Proficient in time management, planning and recordkeeping. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Driven to meet or exceed targets for service, quality and performance. Superior work ethic with a demonstrated track record of success in cable, internet and phone systems.

  • Client support
  • Device mounting
  • Network setup
  • Theater system installation
  • Communications
  • Relationship development
  • Organization
  • Inventory management
  • CCTV
  • Security systems
  • Problem resolution
  • First Aid/CPR
  • Customer service
  • Mechanical troubleshooting
  • Supervision
General Manager Dave & Buster's, Inc. Greenville, SC,
  • Motivated and led team members to work together to achieve targets.
  • Oversaw staff by training, mentoring.
  • Inspected, repaired and maintained equipment for durability and optimal performance.
  • Protected equipment and personnel from safety concerns by noting and avoiding potential hazards like utility lines.
  • Located and marked underground services such as pipes and wires to determine accurate digging locations.
  • Completed jobs operating, equipment on regular basis with advanced skill.
  • Followed signals from ground crew and other operators to prevent dangerous interactions or missed cues for proper materials movement.
  • Transported materials around construction sites to work locations.
  • Created holes and trenches for underground stormwater sewer infrastructure.
  • Kept equipment properly fueled and ready for immediate use to support scheduling demands.
  • Performed grading and shaping land for building and finishing purposes.
  • Operated construction equipment, including excavators to properly grade land.
Q.C. Lab Technician and Leadman Oldcastle Precast City, STATE,
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Developed quality control procedures for inclusion in technical staff manuals.
  • Evaluated Pre Cast concrete pipe against quality requirements to maximize efficiency.
  • Outlined remediation plans to standardize results to meet compliance regulations.
  • Conducted annual audits and reported findings to NCDOT and QC Manager.
  • Maintained laboratory equipment to keep all tools functional and operating efficiently.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized Microsoft exel, Microsoft word, Go form, and Databasics to compile data gathered from various sources.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Performed minor repair work on Hydraulic, pneumatic, and electrical equipment to keep jobs on task, notifying maintenance department of major machinery failures.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Managed daily operations, including supervising multiple team members across 6 internal locations.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Improved processes by identifying slow-downs and collaborating with Plant Manager to resolve.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Trained newly hired employees on Production equipment and ownership.
Cable Field Technician Level 4 Time Warner Cable City, STATE,
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
  • Maintained excellent working knowledge of various manufacturer offerings, including devices and components from Apple, Lutron and CATV Systems.
  • Delivered, set up and installed home theater technology systems, including all peripheral devices, for residential customers.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Promoted additional services and products to increase sales.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences..
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Anticipated and analyzed common connectivity workflow problems.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Answered normal and after-hours service calls.
  • Maintained updated internet knowledge through SCTE classes and training.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 06/1995
High School Diploma:
Douglas Byrd High School - Fayetteville, NC

First Aid/CPR

SCTE Courses

Concrete Field Technician level Grade 1 (NCDOT)

Batch Certified

Cable Field Tech Grade 4 With TWC

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School Attended

  • Douglas Byrd High School

Job Titles Held:

  • General Manager
  • Q.C. Lab Technician and Leadman
  • Cable Field Technician Level 4


  • High School Diploma

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