STORE MANAGEMENT PROFESSIONAL
ALIGING PEOPLE AND PROCESSES TO IMPROVE PERFORMANCE AND DRIVE SALES
Quality and efficiency-focused retail manager with more than 20 years of supervisory experience in the business. Demonstrated expertise in assessing and improving operational processes while motivating and leading teams to improve sales, revenue and customer service. Proven success in turning around underperforming stores through training and alignment of staff to drive measurable changes. A history of leveraging communication and teambuilding skills to achieve and exceed organizational objectives. SPAN OF EXPERTISE
HIRING, RECRUITMENT & RETENTION | CUSTOMER SERVICE
PROCESS IMPROVEMENT | COST EFFICIENCY | RETAIL MANAGEMENT SALES & MARKETING | TRAINING & DEVELOPMENT | WAREHOUSE OPERATIONS | INVENTORY MANAGEMENT | BUDGETING FINANCIAL ANALYSIS | SCHEDULING | PROJECT MANAGEMENT
STRATEGIC PLANNING | RESOURCE ALLOCATION
Skills
Administrative
Photo
Budget
Competitive
Credit
Customer service
Delivery
Focus
Forklift
Hiring
Inventory management
Inventory
Leadership Training
Market
Office
Processes
Profit
Quality control
Receiving
Safety
Sales
Technician
Work History
GENERAL MANAGER, 07/2009 to Current Darling Ingredients, Inc. – Cleveland, OH,
Responsible for leading, hiring, training and motivating 25 direct reports and up to 40 commercial accounts on a day to day basis to drive the sales and performance of the store.
Manage overall day-to-day operations, performance, quality control and customer service.
Successfully turned around an underperforming store that had missed inventory for 5 consecutive years.
Developed and executed a plan to align staff and processes, resulting in an $8M increase in revenue, achievement of profitability for the first time and a pickup of $10K in inventory within 2 years.
Currently improving overall operations and performance of a second store, with an increase of $75k in revenue within two years in a highly competitive market.
Received Customer Focus awards and recognition for leading a store to the #2 ranking in the region for net profit.
Assisted customers, answered questions and sold parts, services and add-on products.
Managed a register, counted drawer and opened and closed the store.
Consistently ranked as the top performer for add-on product sales.
ASSISTANT STORE MANAGER, 09/2005 to 04/2013 Coen Markets, Inc. – Rochester, PA,
Responsible for leading, hiring, training and motivating 85 direct reports and up to 65 contractors and seasonal employees across eight departments including install sales, delivery, receiving, night stocking, administration, cashiers, facility services and production.
Manage overall day-to-day operations, performance, quality control and customer service.
Successfully turned around an underperforming store that had missed inventory for 5 consecutive years.
Developed and executed a plan to align staff and processes, resulting in an $8M increase in revenue, achievement of profitability for the first time and a pickup of $50K in inventory within 2 years.
Currently improving overall operations and performance of a second store, with an increase of $5M in revenue within two years in a highly competitive market.
Received Customer Focus awards and recognition for leading a store to the #2 ranking in the region for net profit.
STORE MANAGER, 10/1997 to 09/2005 Columbia Sportswear Company – Oxon Hill, MD,
Hired, trained and supervised 30 direct reports including cashiers, pharmacists, photo department associates, and pharmacy techs and cosmetics department staff.
Managed daily store operations and customer relationships.
Rescued and transformed a store scheduled for closure by implementing accountability, reorganizing and retraining staff.
Increased profit by 5% picked up $28K in increased inventory and grew customers from 300 to 1000 per day.
Delivered budget plans ahead of schedule and achieved store profitability for the first time.
WAREHOUSE MANAGER, 07/1994 to 10/1997 Ferro – Penn Yan, NY,
Supervised and managed up to 20 direct reports including forklift operators.
Oversaw the fulfillment of customer orders and maintained accuracy and safety compliance with only one claim filed in three years.
Education
Bachelor of Business Administration: , Expected in Spring 2014 Capella University - , GPA:
Board Certified Pharmacy Technician
Zenger Miller Leadership Training & Certification
Level 1 Certification in flooring, seasonal, outdoor power equipment and appliances.
Level 2 Certification in consumer credit, administrative operations and expenses.
Additional certification in production office, freight flow, cash office, facility management, reset management, inventory management, and store operations.: , Expected in - , GPA:
Interests
Volunteer Activities: , Habitat for Humanity Women’s Build Organizing and participating in bringing Christmas to Julian Center for Women and Children (2011) and Colburn Place for Women and Children (2012).
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School Attended
Capella University
Job Titles Held:
GENERAL MANAGER
ASSISTANT STORE MANAGER
STORE MANAGER
WAREHOUSE MANAGER
Degrees
Bachelor of Business Administration
Board Certified Pharmacy Technician
Zenger Miller Leadership Training & Certification
Level 1 Certification in flooring, seasonal, outdoor power equipment and appliances.
Level 2 Certification in consumer credit, administrative operations and expenses.
Additional certification in production office, freight flow, cash office, facility management, reset management, inventory management, and store operations.
