In 2013 , the company i currently work for
" le Bouchon Du Grove "restaurant , recruited me from France as General Manager . They obtained a work visa for my familly and me based on my professionals skills and then , still through my competences a permanent residence card .
I am passionate and hard worker , i like to "always being part of the solution , never of the problem ."
Dynamic and enthusiast , Customer-oriented General Manager with 15 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
- Sales team development
- Cross-functional team management
- Supervision and training
- Policy/program development
- Performance improvements
- Staff training and development
- Safety protocol
- Team training and development
- Communication skills
- Dealership management
- Team building and motivation
- Vendor relationships
- Customer relationship management
- Customer experiences
- Customer retention
- Schedule management
- Skilled negotiator
- Sales expertise
- Staff development
- Recruiting and hiring
- Staff supervision
- Product costing
- Advertising and marketing
- Profit and loss accountability
- Leadership and team building
- Top talent recruiting, hiring and retention
- Cost analysis and savings
- Staff training
- Calm under pressure
- Packaging and sanitation
- Training and coaching
- Employee scheduling
- Client relations
- Sound judgment
- Purchasing and planning
- Safety assurance
- Financial document control
Manager certified by National Registry of Food Safety Professionals
Irvine, CA, 07/2013 - Current
Executive responsibility of :
Managing the front and back of the restaurant .
The revenue and cost elements of the company 's income statement.
Dealing with banks, and always keep the company out of debt.
Profit and lost.
Oversees the company marketing and sales
Responsible for effective planning , delegating , coordinating , staffing , organizing.
Hiring and train employees , mentored team of 18 employees , managed and motivated employees to promote professional skill development
Public relation
Maintain grand standard with customers , Special attention to VIP people like
famous athletes , famous actors , famous singers and show business industry.
Local government relations.
Accounting , Human resources , and payroll
Control purchases and daily inventory
Negotiating prices and contracts with companies .
Maintains safe , secure and healthy facility environment by establishing , following and enforcing sanitation standard and procedures , complying with the most accurate heath regulations
Make sur employees are train to ensure the health and security to both , customers and workers .
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained over 18 employees on business principles, best practices, protocol and system usage.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Spring Hill, FL, 04/2011 - 01/2013
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
Foley, AL, 01/2009 - 01/2010
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Collaborated with owners to present insurance alternatives as part of comprehensive financial plans.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Leadership - Served as key contributing member to Leadership team.
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School Attended
- St Tropez College Du Moulin Blanc
Job Titles Held:
- General Manager
- Manager
- Manager
Degrees
- High School Diploma
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