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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Business-conscious individual offering over 10 years working as General Manager for Big Dogg Transportation and Coffee House company. Focused and enthusiastic professional offering highly effective skills in, customer service ,money management, strategizing and employee coaching and mentoring.

Skills
  • Policy/program development
  • Cross-functional team management
  • Sales team development
  • Supervision and training
Experience
04/2019 to 03/2020
General Manager Db Schenker Columbus, OH,
  • Encouraged, trained and disciplined employees to maximize performance.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.
12/2017 to 02/2019
Lead Yakima Valley Memorial Hospital Selah, WA,
  • Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Trained new employees on [Type] and [Type] positions to support team efficiency.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Used [Type] machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
03/2017 to 12/2017
Cashier Dignity Health Los Angeles, CA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for [Product or Service] and issued receipts.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.
01/2000 to 03/2017
Truck Driver/Owner/Operator Truck Driver Big Dogg Transportation City, STATE,
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Obtained and maintained proper delivery authorization and pickup documentation.
  • Logged all pertinent shift information, including driving hours and [Type] data on time to keep reports current.
  • Unloaded packages from [Type] trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Delivered customer orders to homes and places of business within established time frames.
  • Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
  • Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
  • Balanced and handled expense accounts for each trip.
  • Conducting pre-inspections to keep trucks reliable and well-maintained.
  • Submitted reports on condition of truck at end of each trip.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Notified customers of delayed deliveries due to [Type] and [Type] issues, decreasing calls to support lines by [Number]%.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.
  • Drove customer retention, accurately and efficiently delivering orders.
  • Reported [Type] and [Type] incidents to [Job title] for recommendations for assistance and resolution.
  • Ran tractor-trailer combination in [Type] and [Type] environments, including all weather conditions.
  • Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.
  • Increased inventory longevity, inspecting and repairing vehicles and emergency equipment to promote effective mechanical and safety usage.
  • Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Operated pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Retained valid proof of insurance and registration in vehicle at all times.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Recorded expenses and maintained receipts.
  • Measured temperature of haul and refrigerated area of truck.
  • Picked orderly promptly and pallet-wrapped and marked for shipping under tight time constraints.
  • Eliminated downtime to maximize revenue by providing top product shipment delivery quality control.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Supported management by reporting truck abnormalities for corrective action.
  • Conducted vehicle inspections prior to and after every trip and performed minor repairs, including [Type] and [Type] to keep truck functional.
  • Loaded, balanced and secured product to safely transport goods.
  • Fulfilled back haul orders and spotting trailers in loading yard.
  • Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Employed best inventory packing and safety practices with zero complaints, hazards, incidents or lost-time accidents.
  • Lifted freight and other objects of various shapes, sizes and weights up to [number] pounds.
  • Maintained records required for compliance with state and federal regulations.
  • Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Managed proper transportation of dangerous goods such as [Type] and [Type] with no incidents.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Conducted preventative maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
  • Processed shipment documents neatly and efficiently for each load.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Used [Type] equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
  • Observed all driving regulations and safety procedures, maintaining [Number]% safe driving record.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Performed loading and offloading of trucks, utilizing pallet jacks and forklifts.
  • Reacted decisively and quickly to protect spoilage.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Education and Training
Expected in 05/1988
High School Diploma:
Milton High School - Milton, FL
GPA:
Expected in 01/2000
CDL: Truck Driving
TDI - Sanford Fl,
GPA:

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Resume Overview

School Attended

  • Milton High School
  • TDI

Job Titles Held:

  • General Manager
  • Lead
  • Cashier
  • Truck Driver/Owner/Operator Truck Driver

Degrees

  • High School Diploma
  • CDL

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