Serviced-focused Manager / Coach dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
Performance Improvement
Recruitment
Team Leadership
Training and Development
Conflict Resolution
Project Management
Sales Expertise
Coaching and Mentoring
Business Development
Operations management
Deadline-Oriented
Efficient Multi-tasker
Product Development
Relationship Building
Exceptional interpersonal communication
Work History
General Manager, 10/2016 - 08/2020 Db Schenker – Rochester, NY,
Approved 9Round Franchise Owner
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Developed and maintained relationships with gym members through continual communication and surveys.
Identified and capitalized on community business opportunities with effective networking.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Discovered areas of improvement by generating daily and monthly operational and sales reports.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Designed modern employee recognition program which boosted productivity and improved morale.
Increased staff retention rate after implementing new training programs.
Held weekly meetings with Site Managers to identify techniques to overcome sales obstacles.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Trained, coached and mentored staff to support smooth adoption of new virtual training program during Covid-19 Shelter in Place Order.
Implemented innovative programs, including transparent promotion program to increase employee loyalty and reduce turnover.
Received superior customer service satisfaction scores for over 14 consecutive quarters.
Thrived in fast-paced, highly-adept team of Product Planning Specialists and Software Engineers to develop and prioritize product features and build product roadmap.
Liaised with clients to develop deep understanding of business needs and current market landscape.
Coordinated design meetings and decisions across 5 internal departments and teams.
Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
Converted project specifications into detailed designs that would be used to create product.
Documented each step in product's design process for use in manuals.
Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
Identified changes in project scope and modified job schedule accordingly.
Managed multiple projects effectively in demanding environment with tight deadlines.
Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
Developed GM Reputation Management from design conceptualization to client delivery.
Implemented new software applications and operating system roll-outs across business enterprise, including Naked Lime Marketing Software and GM Reputation Management.
Modified existing Managed Marketing Solutions software to correct coding errors, upgrade interfaces and improve overall performance.
Junior Project Manager, 03/2011 - 03/2014 Pocatello/Chubbuck School District 25 – Pocatello, ID,
Devised and executed annual purchasing plans and contracts for used oil, gas, and other used materials.
Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Performed technical research and communicated findings in language understood by staff and customers.
Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Reported on status for each project to appropriate stakeholders.
Liaised with internal organization, clients and suppliers, and maintained open communication lines on project phases.
Assistant Football Coach, 09/2009 - 02/2011 Temple University – City, STATE,
Recruited athletes nationwide to help build successful team.
Managed facilities maintenance and pre-game preparation as well as practices and outreach events.
Planned and oversaw team football camps to develop new players.
Monitored students' academic progress and coordinated extra resources for any struggling with classes.
Maintained positive community and parent relations to build strong athletic support networks.
Scouted opposing teams to help build effective gameplay strategies.
Counseled players dealing with academic and personal problems to help find resolutions and restore team balance.
Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
Instilled discipline and principles of good sportsmanship in all players.
Worked with offensive and defensive coaches to develop cohesive football program.
Developed game plans and adjusted to meet various game situations.
Directed ambitious practice sessions to boost athletic abilities and teamwork.
Achieved 9 consecutive wins and first postseason appearance in 30 years.
Education
Bachelor of Science: Economics, Expected in 12/2013 - Penn State - State College, PA, GPA:
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