General Manager; Admissions Dept. Resume Example Company Name

GENERAL MANAGER; ADMISSIONS DEPT.

Professional Summary

Hardworking, reliable, highly professional individual with over 20 years of management experience in a high volume, fast paced cultural attraction. Fast learner that has the ability to multitask and effectively work under pressure while maintaining accuracy and meeting specific deadlines. Exceedingly loyal and honest employee dedicated to the success of the institution I am a part of.

Work History

02/2013 to Current

General Manager; Admissions Dept.Company Name – City, State

Direct and manage day to day operations of all admission ticket/membership sales locations, access control check points, rental locations, and switchboard/mail room.
Create weekly schedules for 100+ (peak season) seasonal employees.
Create monthly schedules for full time management and seasonal supervisory staff.
Conduct interviews and responsible for hiring of full time and seasonal staff.
Responsible for proper training of staff development for all full time and seasonal staff to ensure exceptional guest experiences and adherence to all society procedures and practices including job safety regulations and employment laws.
Develop and implement departmental training programs to effectively communicate service standards and procedures.
Create a welcoming and supportive environment to staff by providing clear, timely, and respectful coaching and feedback.
Conduct accurate and timely performance evaluations for all Admissions staff.
Recommend and administer corrective and disciplinary action for all Admissions staff.
Manage Admissions Dept. point of sale system while working with vendor support and internal IT to ensure software and hardware are kept up to date and functioning properly.
Develop and implement programs and procedures in conjunction with various departments throughout the zoo, including Cash Control, Finance, Security, and Marketing to ensure consistency with processing of guest admissions and sales.
Manage, collect, audit, and report on revenues.
Obtain and report accurate attendance information.
Prepare annual staffing plan that supports budgetary goals and ensure adequate coverage of all Admissions areas of operation.
Submit recommended expenses for annual budget, monitor expenses and staff labor and make adjustments as needed to achieve budgetary goals.
Provide assistance and direction to guests, including effectively resolving guest complaints and issues.
Address and resolve any staff concerns or issues.
Communicate to Human Resources about staff needing ADA accommodations or FMLA absences and assist with providing necessary communication and paperwork in a timely manner.
Monitor and correct staff s' daily attendance for payroll purposes to ensure timely and correct compensation.
Complete all Assistant Manager duties as needed.

08/2000 to 02/2013

Assistant Manager; Admissions Dept.Company Name – City, State

Responsible for proper training of staff development for seasonal staff to ensure exceptional guest experiences and adherence to all society procedures and practices including job safety regulations and employment laws.
Oversee daily staffing by executing adjustments in response to needs of guests and operation as needed.
Assign staff to assist in other areas and departments as needed.
Assist in training and supervising seasonal staff including work observation, recognition, coaching, and corrective actions, as appropriate.
Assist in managing Admissions point of sale system.
Provide ideas and recommendations to update departmental procedures relating to customer service, up-selling of ticket packages and memberships, cash handling, and location standards.
Ensure work locations are stocked with necessary equipment and supplies by performing weekly inventories to ensure sufficient on-site supply levels are met.
Order supplies when needed.
Ensure all Admissions Dept. location signage is correct and properly displayed. Recommend and order appropriate signage as needed.
Reconciling cash registers transactions for all seasonal staff and perform random audits to ensure performance complies with departmental standards.
Ensure functionality of rental equipment (wheelchairs, wagons, stroller, etc.). Work with vendor to ensure equipment is kept up to date and working safely and correctly.
Provide assistance and direction to guests, including effectively resolving guest complaints and issues.
Address and resolve any staff concerns or issues.
Respond to phone inquires for ticket sales, rental reservations, and general information.
Operate point of sale system completing guest transactions as needed.

01/2014 to 08/2017

BaristaCompany Name – City, State

Consistently provide quality beverages, whole bean, and food products for all customers by adhering to all recipe and presentation standards.
Deliver exceptional customer service by connecting with all customers, meeting their needs, and creating the "Third Place" environment.
Follow all operational policies and practices, including those for cash handling, safety and security.
Maintain a clean and organized workspace.
Follow health, safety and sanitation guidelines for all products.

07/2007 to 03/2009

Shift SupervisorCompany Name – City, State

Assist with new partner training and provide feedback to store manager on partner performance.
Create a positive environment by providing clear, concise, timely, and respectful feedback to partners to ensure efficient shifts while setting up the next shift for success.
Monitor baristas during shifts to ensure they are providing exceptional customer service while properly executing all Starbucks practices and policies.
Execute store operations by organizing and assigning opening and closing duties.
Delegate assignments to baristas during shifts by maximizing strengths of each barista.
Follow all cash management and cash register policies and ensure all baristas are practicing the same policies.
Handle customer complaints and issues by providing service recovery.
Complete all barista assignments as needed.

Education

Business Management And SafetyChicago Zoological Society University - City, State

Completed an array of required training courses every 3 years during my employment at Brookfield Zoo including the following:

Employment and the Law
Understanding FMLA
Affirmative Action
Managing and Preventing Harassment in the Workplace
Safety Representative for the Admissions Dept. (2000-2015)
Fire Extinguisher Training
General Security Awareness
In Fall of 2018, I completed a 5 day Leadership Essentials workshop.

05/1999

High School Diploma
Immaculate Heart Of Mary High School - City, State

Skills

Operations management
Budget administration
Efficient multi-tasker
Detail-oriented
Deadline-oriented
Training and Development
Coaching and mentoring

Team Leadership
Employee scheduling
Excellent verbal and written communication
Exceptional interpersonal communication
Proficiency of Microsoft Office programs
Food/Beverage Prep and Safety
USPS and FedEx shipping and receiving proficiency

Resume Overview

School Attended

Chicago Zoological Society University
Immaculate Heart Of Mary High School

Job Titles Held:

General Manager; Admissions Dept.
Assistant Manager; Admissions Dept.
Barista
Shift Supervisor

Degrees

Business Management And Safety
High School Diploma

General Manager; Admissions Dept. Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes